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Plymouth Rock Assurance · 9 hours ago

Vendor Management and Partnerships Project Manager

Boston, MA

Full-time

Onsite

Mid, Senior Level

$98K/yr - $134K/yr

7+ years exp

Plymouth Rock Assurance is seeking a Vendor Management & Partnerships Leader to build and oversee a best-in-class vendor ecosystem that supports the entire homeowner claims lifecycle. The successful candidate will be responsible for the design, governance, performance, and continuous improvement of all external vendor programs, ensuring customers receive timely, high-quality service from trusted partners.

Auto InsuranceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Design and oversee a comprehensive vendor strategy across water mitigation, managed repair, tree removal, roofing, board-up, jewelry replacement, and specialty service providers

Build and maintain a preferred vendor network with strong geographic coverage and consistent performance expectations

Manage contracting, credentialing, onboarding, and periodic re-credentialing for all vendor types

Establish and maintain a structured governance framework for oversight, issue escalation, and program improvement

Develop vendor scorecards measuring responsiveness, workmanship, documentation quality, pricing accuracy, cycle time, and customer satisfaction

Lead quarterly business reviews with key vendors; provide performance reporting to Claims Leadership

Collaborate with Quality Assurance to identify trends in workmanship or documentation that impact compliance or quality outcomes

Monitor repeat deficiencies and ensure corrective action plans are closed timely

Partner with Claims Operations to ensure vendor workflows are standardized, efficient, and friction-free for customers and adjusters

Collaborate with Desktop Adjusting, Field Teams, Large Loss, and Subrogation to align vendor performance with claims needs

Drive improvements in price oversight, ensuring consistency with Xactimate pricing and reducing leakage or variance

Lead implementation of technology solutions that enhance assignment transparency, scheduling, customer updates, and adjuster-vendor collaboration

Ensure all vendors meet required licensing, background checks, insurance, and safety standards

Maintain audit-ready documentation for DOI reviews or internal compliance audits

Proactively monitor regulatory changes and update vendor processes to maintain compliance

Partner with Legal to manage contracts, indemnification, workmanship guarantees, and data-sharing requirements

Qualification

Vendor managementP&C claims experienceXactimate/XactAnalysisAnalytical skillsNegotiation skillsProject managementCommunication skillsLeadership skillsCritical thinkingCollaboration skills

Required

7+ years of P&C claims, restoration services, vendor management, or construction industry experience

Demonstrated experience working with water mitigation vendors, managed repair contractors, roofing companies, and specialty service providers

Strong understanding of contractor onboarding, credentialing, pricing, and performance scorecards

Skilled negotiator with experience establishing SLAs, KPIs, and commercial terms

Proven ability to influence operations partners and drive action without direct authority

Strong analytical, communication, and executive-level presentation skills

Ability to obtain licensure in New York, Connecticut, and New Hampshire as required

Xactimate/XactAnalysis competency, including pricing analysis or audit experience

Experience implementing or overseeing managed repair networks (e.g., Contractor Connection, Alacrity, Westhill)

Experience coordinating vendor programs across multi-state regulatory environments

Bachelor's degree

Preferred

professional designations such as AIC, AINS, or CPCU are a plus

Six Sigma, project management, or operational excellence background

Benefits

Paid time off

Free onsite gym at our Boston location

Tuition reimbursement

Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision)

Robust health and wellness programs

Auto and home insurance discounts

Matching donation opportunities

Annual 401(k) employer contribution

Various Paid Family leave options including Paid Parental Leave

Resources to promote professional development

Convenient locations and pre-tax commuter benefits

Company

Plymouth Rock Assurance

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Founded in 2001

Boston, Massachusetts, USA

1001-5000 employees

https://www.plymouthrock.com

H1B Sponsorship

Plymouth Rock Assurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (12)

2023 (6)

2022 (7)

2021 (5)

2020 (12)