Octane® · 1 month ago
Supervisor, Credit Operations
Irving, Texas, United States
Full-time
Onsite
Senior Level
5+ years expOctane Lending is focused on unlocking the power of financial products for merchants and consumers through innovative technology. The Supervisor of Credit Operations will manage daily operations, enhance dealer relations, and lead a team to achieve performance metrics while ensuring a positive work environment.
CreditFinancial ServicesFinTechLending
Responsibilities
Serve as direct manager for your own team within Operations
Handle timecards, scheduling, as well as PTO and territory coverage
Analyze statistical performance information to identify weaknesses and areas for improvement
Conduct mid year and annual performance reviews
Provide regular and consistent feedback to direct reports
Review, track and record team metrics
Report team performance weekly to Operations Managers
Conduct weekly 1:1 employee evaluations
Schedule weekly team huddles
Drive the team’s overall success with a focus on dealer satisfaction while ensuring accuracy, efficiency, an effective work flow, and a positive team environment
Collaborate with management and other Supervisors to determine areas for improvement while maintaining overall consistency in ongoing training and performance expectations
Monitor Quality Assurance audits throughout the month and hold coaching sessions with direct reports as needed
Success will be defined based on department KPIs
Be an agent of change
Inspire and motivate the entire department (not just direct reports), with a focus on core values, individual growth and development and promoting the Company / Team values
Successfully source, hire, and onboard new talent
Coordinate with other stakeholders to ensure company culture and vision understanding, in addition to team member responsibilities
Ensure the team has the necessary resources, training, guidance, and coaching to effectively complete their daily responsibilities to the best of their abilities while ensuring an optimal dealer experience
Identify opportunities to improve alignment of credit policy with business strategy and make recommendations to credit policy and operating procedure improvements as appropriate
Review and monitor SOPs frequently to ensure information is kept up to date
Lead ongoing training sessions with the team to ensure clear understanding
Track and identify individual and team successes
Assist the team with decisioning and underwriting insights along with solutions to loan application hurdles and escalations
Maintain a solid understanding of credit policy, decisioning, and program guidelines
Be able to strongly and effectively communicate with dealerships
Maintain a complete understanding of all escalation processes pertaining to credit applications to assist analysts as needed
Have a thorough understanding of fraud indicators
Be able to manually calculate loan application approvals in certain situations
Work cross functionally with other departments to maintain a complete and accurate vehicle inventory
Be the main point of contact across teams and departments or any new verticals entered
Be able to understand and quickly implement policy and procedure improvements
Work closely with stakeholders from other departments
Identify bugs or breaks in processes/policy and escalate appropriately
Assist and lead the team in establishing, building, and maintaining strong dealer relationships
Gather feedback from dealerships through ongoing conversations and survey results
Identify ways to work more effectively, both internally and with the Sales department, to improve top of funnel and conversion
Work one on one with direct reports to improve their conversational skills to ensure overall dealer satisfaction
Ensure existing operational processes are performing as intended and report/escalate any breaks impacting workflow
Support Operations as needed
Support company objectives and management by performing other duties as assigned
Qualification
Required
Minimum high school diploma/GED required
5+ years of experience in Loan Underwriting or Loan Processing, preferably in the auto or powersports industry. Must have a thorough understanding of debt-to-income, payment-to-income, and loan-to-value ratios
Must have prior supervisory or managerial experience
Must have experience of building and growing a team (could be in a different industry)
Must be able to analyze data and extract valuable insights
Must be hands-on, willing to embrace a 'roll up your sleeves' approach to problem solving, must be detail oriented, customer focused and capable of managing multiple tasks
Must exhibit effective written and verbal communication skills
Must be a collaborative, inspirational leader with the ability to motivate team members
Need to be flexible / available for the team as needed. Maybe outside scheduled hours
Must be able to maintain a flexible schedule Monday through Sunday
Must be available to work until 9pm cst on all scheduled days
Must be able to travel for overnight trips
Preferred
Bachelor's Degree preferred
Powersports or automotive dealership experience preferred
Benefits
Robust Health Care Plans (Medical, Dental & Vision)
Generous Parental Leave
Flexible Time Off (FTO) Policy - Time off when you need it.
Retirement Plan (401K) with company match
Educational Assistance/Tuition Reimbursement up to $3K/year
Life Insurance (Basic, Voluntary & AD&D)
Short Term/Long Term Disability
Robust Ancillary benefits including accident insurance, hospital insurance etc.
Company
Octane®
Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience.
501-1000 employees
H1B Sponsorship
Octane® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (4)
2023 (2)
2022 (13)
2021 (10)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$4.31BKey Investors
Valar VenturesRoadrunner FinancialMoore Capital
2025-12-15Series F· $50M
2025-12-15Secondary Market· $50M
2025-12-02Debt Financing· $219M
Leadership Team
Jason Guss
CEO
Mark Davidson
Co-Founder & Chief Revenue Officer
Recent News
2026-01-08
2025-12-27
Company data provided by crunchbase