NEOGOV · 1 month ago
IT TECHNICIAN I
TX, TX
Full-time
Onsite
Entry Level
$21.50/hr - $26.35/hr
1+ years expMcLennan County is dedicated to improving the quality of service provided by their Information Technology department. The IT Technician I role focuses on providing day-to-day desktop support for various IT services, ensuring a secure network environment, and assisting with technology projects for county employees.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Addresses and manages Tier I level questions, service requests, incidents and monitors their status through resolution
Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user networked peripheral devices, workstation hardware, and networking hardware products
Set up, configure, and operate audio/visual, recording and sound equipment at various locations and instruct other operators in the proper use of the equipment
Install, update and troubleshoot various county software on Windows OS
Responsible for accurately preparing and maintaining all records associated with the work performed, including work orders, support tickets, and e-mail communications
Configure PC clients for e-mail
Ability to quickly research solutions to new and unfamiliar technical problems and provide documentation for the team’s knowledge base
Act as a project coordinator for the installation of data communication equipment and software
Routes advanced support requests to the appropriate support tier (systems, networking, managerial)
Train end users on new equipment and software
Completes fixed asset transfers, deployment forms, and prepares such when installing or uninstalling devices and hardware or decommissioned items
Prepares items for auction
Assists in ADA document procedures for placement on the County website
Creates user documentation for IT supported software
Update the internal knowledgebase with issue resolution details
Reports to the Desktop Manager
Regular attendance and timeliness are required
Qualification
Required
An associate's degree in Network Administration, Computer Science, Computer Engineering, Information Systems or equivalent formal technical or vocational work experience
1 year work experience in PC support, computer networking, setting up and configuring PC systems
Proof of current CJIS certification or ability to obtain within 60 days of employment
Current and valid class C driver's license
Thorough knowledge of practices, procedures and techniques of computer and peripheral equipment operation; skill in operating computers and all peripheral equipment; able to demonstrate firsthand knowledge of computer operating systems
Must be proficient in Windows OS and support users operating Windows
Ability to use and support users of Adobe Acrobat, Adobe Reader, MS Office
Ability to learn and support users in various software applications
Ability to install Windows Updates on a prescheduled basis
Must possess strong communication and interpersonal skills in dealing with users and ability to develop and maintain professional working relationships with county officials, department heads, subordinates, and co-workers
Excellent organizational and time management skills, especially the ability to manage multiple concurrent tasks
Preferred
3 years' work experience in PC support, computer networking, setting up and configuring PC systems
CompTIA A+ Certification
Benefits
Group health plans for medical with an option to open a Health Saving Account (HSA) with a County-paid contribution of $2000 over a year
Dental and vision coverage
Employee Assistance Program (EAP)
Life and long & short term disability insurance
Flexible spending accounts for health care and dependent care accounts
Texas County & District Retirement System (TCDRS) with a $2.50 County match for every $1.00 of employee contribution
12 paid holidays
Free gym membership program for health plan participants
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase