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Burlington Stores, Inc. · 8 hours ago

WMS Support Analyst

Ellabell, GA

Full-time

Onsite

Mid, Senior Level

$65K/yr - $80K/yr

5+ years exp

Burlington Stores, Inc. is seeking a Warehouse Management System Support Analyst to provide on-site and remote support for the Manhattan Associates WMOS application at their Savannah Distribution Center. The role involves troubleshooting and resolving system issues, collaborating with various teams to optimize operational processes, and ensuring effective solutions for supply chain operations.

ApparelE-CommerceRetail

Responsibilities

Respond to Service Now incidents, ensuring detailed notes are added and specific requests are addressed within a timely manner

Partner with Operations and WMS System Analysts to troubleshoot and optimize operational processes by understanding their connection to system activities

Execute configuration changes in WMOS in multiple DC’s operating on multiple servers, updating configuration log

Monitor Outlook inbox, respond quickly to reported issues and data requests using SQL

Provide on and off hours of warehouse management support as necessary for both East and West Coast operations

Monitor alerts and reports, work with DC Supply Chain to resolve known WMS gaps or issues

Qualification

WMOS supportSQL (Oracle)Supply chain processesMicrosoft ExcelProblem-solving skillsCommunication skillsCritical thinkingTeam collaboration

Required

3+ years of experience supporting Manhattan Associates Warehouse Management for Open Systems (WMOS)

5+ years of experience in a high-volume retail distribution environment

Strong knowledge of WMOS and related warehouse management system functionality, with the ability to support configuration, trouble shooting, and process optimization

Strong research, analytical, and problem-solving skills with the ability to work independently at a high level on all phases of business process design and analysis

Experience working in a fast-paced, dynamic environment with shifting priorities

Solid understanding of supply chain business processes, including Inbound, Outbound, and all DC activities, and how they interrelate

Ability to collaborate across departments, shifts, and distribution centers to elicit, document, and validate business requirements spanning multiple functional areas

Strong communication skills, both written and verbal

Working knowledge of SQL (Oracle) for data analysis and issue resolution

Proficiency in Microsoft Excel, Word, and Outlook

Strong critical thinking, decision-making, and follow-through skills with excellent attention to detail

Ability to multi-task, manage competing priorities, and respond quickly to urgent requests in a constantly changing environment

Demonstrated success as a cross-functional team member who can take initiative with minimal direction