Customer Care Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

Bert Black - AC Heating, Plumbing & Electrical · 1 month ago

Customer Care Specialist

positionPine Bluff, Arkansas, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$32K/yr - $42K/yr

Bert Black Service Companies is a leading provider in heating, cooling, plumbing, and electrical services. They are seeking a Customer Care Specialist to enhance customer experience through effective communication and support.

Real Estate

Responsibilities

Create lasting impressions with exceptional phone and email interactions
Answer inbound calls and reach out for appointment reminders, promotions, and follow-ups
Communicate clearly with customers, technicians, and coworkers to keep everyone in sync
Keep our customer database up to date with accurate notes and info
Handle conflict with professionalism, speed, and empathy
Collaborate with the team to keep operations running smoothly
Support internal processes with various administrative tasks
Hit key performance benchmarks and maintain high service standards

Qualification

Customer service experienceCommunication skillsActive listeningProblem-solving abilityBasic computer proficiencyCalm demeanor under pressureMap navigation skillsDetail-orientedTeam playerPositive attitude

Required

High school diploma or GED required
Solid communication and active listening skills
Basic computer and typing proficiency
Detail-oriented and well-organized
Positive attitude and a natural team player
Strong problem-solving ability and a calm demeanor under pressure
Comfortable sitting for long periods and working in a call-heavy environment
Willingness to take initiative and support after-hours or weekend needs when required

Preferred

Prior customer service experience is a plus, but not mandatory
Local area familiarity or map navigation skills are helpful

Benefits

Health insurance
Paid time off
Paid onboarding to equip you for long-term success
Positive company culture that celebrates wins, big and small

Company

Bert Black - AC Heating, Plumbing & Electrical

twitter
company-logo
Bert Black Service Company is a full service heating, air conditioning, electrical, plumbing and glass business. We service all brands.
dateFounded in 1987
location
Little Rock, Arkansas, US
people-size11-50 employees
web-link
http://bertblack.com/

Funding

Current Stage
Early Stage

Leadership Team

leader-logo
JJ Slayton
Chief Financial Officer
linkedin
Company data provided by crunchbase