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Veritone · 8 hours ago

Implementation Manager I - Public Sector

United States

Full-time

Remote

Mid Level

$80K/yr - $95K/yr

3+ years exp

Veritone is seeking a highly motivated and experienced Implementation Manager to join their Public Sector Customer Success team. The role focuses on ensuring smooth onboarding and successful implementation of SaaS solutions for government and public sector clients, translating client needs into effective system configurations and driving operational efficiency.

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Responsibilities

Lead Client Onboarding & Technical Consultation: Guide public sector clients through the seamless implementation of our SaaS solutions. You'll deep-dive into their unique requirements, partner closely with Customer Success Managers, and provide expert consultation on workflow optimization, solution configuration, media/data management, AI/operational workflows, and manage account/user provisioning

Design & Configure Solutions: Transform client needs into optimized system configurations, ensuring smooth integration with their existing business processes and working with both cloud-based and on-premise installations

Plan & Execute Implementations: Develop and execute comprehensive delivery and implementation plans, including rigorous testing and troubleshooting to ensure robust and reliable system setups

Provide Technical Expertise: Become a go-to subject matter expert on our SaaS environments, products, and third-party integrations, offering invaluable insights and guidance to clients and internal teams, and collaborating closely with the Support team to troubleshoot and resolve complex technical challenges efficiently

Collaborate Cross-Functionally: Work hand-in-hand with Solutions Architects, Solutions Engineers, and Product Teams to align solutions with specific customer use cases, maintaining transparent communication throughout the entire onboarding journey

Drive Operational Success: Lead integration activities and provide essential support for client-based services, collaborating with Pre-Sales, Customer Success, and Product teams to elevate customer satisfaction and product adoption