Spencer Fane LLP · 1 day ago
Information Technology Support Analyst
Denver, CO
Full-time
Onsite
Mid Level
$35.75/hr - $38/hr
3+ years expSpencer Fane LLP is seeking an Information Technology Support Analyst to provide on-site technical support as the primary in-person resource for end-users. The role involves troubleshooting hardware and software issues, supporting escalations from the Help Desk, and ensuring high-quality customer service in a fast-paced environment.
Consulting
Hiring Manager
Jaclyn Steiner
Responsibilities
Serve as the secondary contact for end-users for all IT-supported systems and provide escalation support for the Help Desk
Resolve service requests and tickets escalated from the Help Desk and maintain clear, timely communication with all users throughout the resolution process
Act as the primary on-site support resource and provide warm handoffs for issues requiring in-person assistance
Document work performed and solutions provided in service tickets; meet establishes SLA response and resolution timeframes
Research issues, collaborate with vendors, and support root-cause analysis as needed
Create user accounts, provision workstations, and perform new-hire technology setup
Install, configure, troubleshoot, and repair computer hardware, software, and peripheral devices
Serve as the primary contact for conference room technology, audio/visual setup, and meeting support
Manage inventory of IT equipment and supplies, ensuring minimum stock levels are maintained
Participate in the annual hardware refresh and other technology lifecycle projects
Participate in a rotating on-call schedule to support critical issues and maintain operational continuity
Obtain required certifications within stated timelines
Qualification
Required
High school diploma or equivalent (GED, recognized home-school certification, or other state-approved secondary education credential) required
Minimum of 3+ years of hands-on end-user desktop support role or Help Desk experience, preferrable in a professional services environment
Proficiency with remote desktop support and strong troubleshooting skills for hardware and peripheral issues
Experience supporting operating systems Microsoft Office 2016 or higher, and common business applications
Working knowledge of Active Directory, Exchange and basic account administration
Ability to explain technical information clearly, both verbally and in writing, to users of varying technical proficiency
Strong customer service orientation and ability to work collaboratively within a team environment
High attention to details, follow-through, and discretion when handling confidential or proprietary information
Demonstrated commitment to continuous learning and skill development
Ability to lift up to 50 lbs. occasionally or routinely
Ability to communicate efficiently
Ability to perform repetitive motions
Ability to see and read PC screens, detect color coding, read fine print, and/or normal type size print
Must possess a valid driver's license; may be required to rent or drive to an office for support
Preferred
A+ certification preferred
Benefits
Medical
Vision
Dental
PTO
401k
Life
Disability
Company
Spencer Fane LLP
Spencer Fane is a law firm that offers legal services in business, finance, and labor laws.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Shawn Tuma
Cyber | Data | Artificial Intelligence Practice Group Leader; Plano Office Managing Partner
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