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EagleBurgmann · 9 hours ago

Service Center Network Operations Manager

Houston, TX

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

EagleBurgmann is a leading international specialist in industrial sealing technology, offering a diverse environment for its employees. The Service Center Network Operations Manager will lead and standardize processes across the Service Center network, drive operational excellence, and ensure high performance in customer service and repair activities.

CommercialIndustrialMechanical Engineering

H1B Sponsor Likely

Responsibilities

Lead and standardize all processes, procedures, and policies across the Service Center and Customer Service network to improve efficiency, consistency, and overall performance

Develop, update, and implement best-practice service processes in partnership with global leadership, ensuring smooth alignment with company standards

Drive operational excellence initiatives to streamline workflows, improve system usage, and eliminate waste

Provide hands-on leadership to all Service Center teams, overseeing repair activities, manufacturing support, and customer service to meet safety, quality, delivery, and cost goals

Ensure competitive and value-based repair pricing by analyzing repair costs and transitioning away from traditional cost-plus pricing

Collaborate closely with Sales, Procurement, and Production teams to support customer needs, improve responsiveness, and ensure seamless service delivery

Work with Operations leadership to maintain the appropriate inventory levels within each Service Center

Reduce the overall cost of quality by ensuring all employees and processes follow company standards, procedures, and quality requirements

Coach, develop, and hold employees accountable while fostering a strong customer-focused culture and encouraging flexibility through cross-training

Oversee financial and operational performance for each Service Center, including accurate reporting and the development of improvement plans when needed

Meet organizational goals for on-time delivery, shipment levels, customer satisfaction, service quality, inventory performance, and profitability

Maintain safe, clean, and well-organized Service Center environments that reflect company expectations and support efficient operations

Qualification

Leadership in mechanical seal industryService Center experienceOperational improvementsMicrosoft Office proficiencySAP S4 knowledgeCustomer-facing experienceProfessionalismSound judgmentCommunication skillsInterpersonal abilitiesOrganizational skillsTeamwork

Required

Bachelor's degree or 7+ years of leadership experience in the mechanical seal industry

10+ years of Service Center experience, including machining, quality assurance, and assembly processes

Proven track record of driving measurable operational improvements and achieving performance goals

5+ years of frequent customer-facing experience with strong communication and interpersonal abilities

Advanced proficiency in Microsoft Office and strong working knowledge of SAP S4

Exceptional organization, prioritization, and follow-through skills with the ability to manage multiple projects independently

Strong business understanding, including financial drivers and how to influence Profit and Loss performance

Ability to travel up to 30% and consistently demonstrate professionalism, teamwork, assertiveness, and sound judgment in all situations

Benefits

401K Match: Save for retirement with the company's help.

Health Insurance: Rely on comprehensive services whenever you need it.

Vacation: We offer time off to refresh and recharge.

Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.

Paid Holidays: With paid-time off, local holidays are all the way more relaxing.

Company

EagleBurgmann

EagleBurgmann is a sealing solutions such as mechanical seals,magnetic couplings,carbon floating ring seals,packings and special products.

Founded in 1884

Wolfratshausen, Bayern, DEU

5001-10000 employees

https://www.eagleburgmann.com

H1B Sponsorship

EagleBurgmann has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2025 (1)

2023 (1)

2021 (1)