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Homewatch CareGivers · 15 hours ago

Director of Operations - Home Care Service

Atlanta Metro

Full-time

Onsite

Director/Executive

Homewatch CareGivers is a company in the franchising industry, and they are seeking a Director of Operations. This role is critical for ensuring the smooth operation and success of franchise outlets, focusing on standardizing practices, enhancing operational efficiency, and maintaining brand consistency.

Elder CareHealth CareHome Health CareMedicalNursing and Residential Care

Responsibilities

Oversee daily operations of franchise locations to ensure compliance with brand standards and operational efficiency

Review and approve site selection for new franchise locations, ensuring they meet company criteria and market potential

Collaborate with the SVP on innovation of operational processes and systems to improve efficiency and service delivery across the franchise network

Develop and implement strategies for sales growth and profitability enhancement across all franchisees

Monitor and analyze franchise performance metrics, providing regular reports to senior management and franchisees

Mentor, train, coach, and hold Business Operations Managers accountable regarding each aspect of their job description

Train and coach Business Operations Managers on effective coaching techniques that foster owner profitability, growth, technology use, Year of the Caregiver, and care delivery and marketing aspects that affect any aspect of an owner’s business

Ensure Business Operations Managers are held accountable for each aspect of their role and the standards of the brand

Conduct financial reviews, assess KPIs, and recommend improvements to drive financial success

Facilitate network calls for franchise owners and their staff to ensure consistent service quality and operational knowledge

Act as a mediator between franchisees and the franchisor, addressing any issues or conflicts that arise

Coordinate with the marketing team to implement promotional activities and campaigns tailored to local markets

Ensure brand consistency while adapting to unique challenges and opportunities presented by local markets

Maintain Network Standard Operations Manual

Other duties as assigned

Qualification

Franchise operations experienceFinancial analysisKPI trackingCommunication skillsDecision-makingAnalytical skillsJudgementBachelor’s degreeProblem-solving skillsDetail-orientedNegotiation abilities