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Golden 1 Credit Union · 1 month ago

MSCC Admin - Project Manager - MSCC

8945 Cal Center Dr, Sacramento, CA 95826, USA

Full-time

Hybrid

Mid, Senior Level

$78K/yr - $90K/yr

3+ years exp

Golden 1 Credit Union is seeking a highly qualified Project Manager for their Member Service Contact Center (MSCC) to maintain their innovative authority. The Project Manager will lead projects from defining requirements to deployment, ensuring compliance with regulations, and fostering a positive work environment.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

The Project Manager will own all departmental projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation

Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget

Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met

Establish and maintain relationships with relevant stakeholders, providing day-to-day contact on project status and changes

Update procedures in response to changes in operational activities or technological upgrades

Ensure compliance with applicable standards, rules, regulations, and systems of internal control

Develop reports for executive management and the board of directors

Develop and Recommend Internal Controls or process improvements

Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position

Foster a positive and engaging work environment by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values

Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations

Model Golden 1 core values Integrity, Reliability, Inclusion and Service Excellence

Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks

Develop and maintain partnerships with third-party resources, including vendors and researchers

Assign and monitor resources to ensure project efficiency and maximize deliverables

Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan

Identify organizational needs for new software or technology that will help with efficiency and/or performance

Must be subject matter expert on Golden 1 Procedures and Knowledge base

Qualification

Process ImprovementCredit Union ComplianceProject ManagementMicrosoft ExcelSQLCommunication SkillsOrganizational SkillsTeam Collaboration

Required

bachelor's degree in related field or equivalent work experience

3-5 years of project management experience AND/OR 5-7 years of Call Center experience preferably at a supervisory or above level

Functional Knowledge in the following areas: Federal Rules and Regulations as applied to credit unions; Golden 1 Products (Awareness); Golden 1 Employee Handbook

Advanced knowledge in the following areas: Project Management; Process Improvement; Golden 1 Policies and Procedures

Working knowledge of call center systems, business processes and policies and procedures

Proficient knowledge in the following systems/applications: Microsoft Word; Microsoft Outlook- Email, Calendar, Task; Microsoft Excel - formulas, functions, macros, pivot tables and troubleshooting thereof; PDF Editing (Adobe/Nitro Pro); Web Browser (Chrome, Internet Explorer and Edge); Microsoft Access; Microsoft PowerPoint; Conference/Virtual Meetings and Communication (i.e. Zoom, Cisco WebEx)

Proficient knowledge in the following systems: DataSafe; DayForce (HRIS); Concur (Invoice/Expense); Power Query; SQL

Steward of the Golden 1 Brand and maintain quality standards of service excellence in all interactions

Respects and works well with people with diverse skills, styles, perspectives, and backgrounds

Contributes to an inclusive environment, where everyone is treated with courtesy, dignity and respect, regardless of perceived differences

Provides exceptional member/colleague service by showing caring, friendly, member centric support, and seeking opportunities to provide Golden Service

Communicates clearly and concisely, both in written and oral form

Constructively shares lessons learned in success or failure with others to continuously improve how work gets done

Able to communicate insights and understanding of issues or problems in a skillful way

Works well within team and across departments, effectively collaborating and interacting with co-workers, leaders, and members

Takes time to understand co-workers work goals and supports them in their effort to do their best work

Acknowledges and celebrates the success of others

Gives and receives honest and candid feedback in a constructive way, leverage feedback to further personal and professional development

Resolves conflicts with colleagues immediately with the utmost professionalism

Previous demonstrations of business values – Respect, Integrity, Service Excellence, Financial Stability

Company

Golden 1 Credit Union

Glassdoor3.3

Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.

Founded in 1933

Sacramento, California, USA

1001-5000 employees

https://www.golden1.com/

H1B Sponsorship

Golden 1 Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2022 (1)