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CoreSite · 10 hours ago

Data Center Operations Technician III - Day Shift (VA2) (1791)

Reston, VA

Full-time

Onsite

Entry, Mid Level

2+ years exp

CoreSite is a company that empowers a more connected future through high-performance data centers and interconnection solutions. The Data Center Operations Technician III is responsible for assisting in the operational integrity, security, and regulatory compliance of the data center, including managing mechanical, electrical, and telecommunications systems, while providing exceptional customer service and support.

Enterprise SoftwareGovernmentInformation TechnologyInternetService Industry

Growth Opportunities

No H1B

Responsibilities

Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment

Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical, Communications, Building Monitoring and Control

Tracking and trending operational characteristics

Provide feedback to management on the effectiveness of existing standards and processes

Works with contractors and consultants for all system expansions, corrections and upgrades

Work with the senior technicians to track and complete an aggressive preventive and predicative maintenance schedule

Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction as per CoreSite guidelines. Ideal candidate will have a demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT

Manage systems to avoid unplanned, customer-impacting outages

Navigate and utilize a CMMS system

Provide day-to-day exceptional customer service and support

Maintain and complete regular facility and security tours documenting and responding to found issues

Assist with the database management of maintenance discrepancies and work with to resolve site issues based on agreed upon priorities

Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency

Trouble Ticket and Remote Hands Management

Fiber and Copper cabling terminations

Circuit path creation and verification

Coordinate and oversee power installations and upgrades

Work Order Completion Process

Infrastructure projects (Internal/Customer)

Cage and Cabinet Build-Outs

Overhead Installations

Rack and Stack

Use developed procedures to solve problems

Assist in asset and consumable inventory management

Responsible for the tracking and proper labeling of all equipment per established procedures

Incident escalation, response, and follow-up report writing

Manage building service requests through resolution

Perform and complete work orders and customer service tickets in a timely manner

Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities

Adhere to and promote CoreSite's Principles of Operational Excellence

Provide applied mechanical and integrated control expertise for the entire data center

Qualification

Data Center OperationsElectrical SystemsMechanical SystemsTelecommunicationsHVAC SystemsFiber OpticsCabling InfrastructureBMSPLC ControlsIndustrial Safety PracticesCustomer ServiceMulti-taskingTechnical WritingCommunication SkillsProblem Solving

Required

Firm and proven understanding of the electrical and mechanical systems used in a data center environment

Firm and proven understanding of fiber optics / cabling infrastructure and industry best practices

Firm and proven understanding of Proficient knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety

Proficient knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)

Proficient and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems

Minimum of 2 years experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including: Chilled Water Systems, Large Centrifugal Chillers, Cooling Towers, Heat Exchangers, Water Treatment Systems, VFD's and Pumps, HVAC equipment, CRAC/CRAH's, Humidification Systems, BMS and PLC Controls, Emergency Standby Diesel Generator Systems, Fuel/Oil systems, 480/277 and 208/120 electrical generation and distribution, Static UPS Systems, Double Interlock Pre-Action Systems, Communications cabling, Cabling infrastructure, Network infrastructure and hardware

Experience laying out, pulling, dressing, and terminating fiber and copper communications cabling

Experience diagnosing and repairing IT hardware, servers, network switches, structured cabling

Proven leadership skills

Excellent communication skills, both written and oral

Suite (Word, Excel, PowerPoint, Project)

Ability to communicate effectively with customers and internal staff

Ability to coordinate, supervise and communicate with contractors who perform maintenance or upgrade work on these systems

Ability to learn quickly and address issues as they arise during normal working hours or after hours

Ability to operate in and promote a rigorous process-driven team environment

Ability to logically analyze and solve problems

Ability to effectively multi-task multiple projects

Operate Hand and Machine Tools (hammer, drill, saw, etc.)

Operate electrical tools such as a multi-meter or infrared camera

High School Diploma or greater

2-5 years of experience in the data center industry

Be able to pass an extensive background check, including criminal history, personal references, employment and education verification, and Department of Motor Vehicle and credit check

Ability to stand 1/3 - 2/3 of the time

Ability to walk 1/3 - 2/3 of the time

Ability to sit 1/3 - 2/3 of the time

Ability to climb and balance 1/3 - 2/3 of the time

Ability to stoop, kneel, crouch and crawl 1/3 - 2/3 of the time

Ability to reach with hands & arms 1/3 - 2/3 of the time

Ability to smell, talk & hear

Ability to use hands to type, handle & feel

Ability to reach with hands and arms

Ability to see at close and distance ranges and the ability to see color

Must be comfortable working in a high stress, fast paced environment with shifting priorities

Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support

Ability to lift up to 50 pounds 1/3 of the time

Benefits

First-day medical insurance through Cigna with generous premium cost coverage

Dental insurance through Delta Dental

Vision insurance through VSP

Telemedicine through MDLive for Cigna

Healthcare and dependent care flexible spending account (FSA) plans

Health saving account (HSA) plans for employees participating in the High Deductible Health Plan

Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company

Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance

First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match

Discretionary annual bonus and equity incentive plan

Employee stock purchase plan (ESPP) with a 15% discount

16 days of paid time off (PTO)11 paid company holidays and additional floating holidays

Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave

Free parking or a company contribution toward a public transit pass

Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family

Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives

Technology Stipend: $100 monthly stipend.

Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year

Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants

Financial Management: Access to financial coaching, digital tools and services to manage and pay student loan debt quicker

Pet Insurance: Keep your furry friends healthy and happy

Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy

Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges

Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care.

Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements

Discounts : Discounts, cash back offers and perks on thousands of brands

LinkedIn Learning Membership: Support your development when accessing LinkedIn's online library of courses and videos