Centerpoint Health · 1 month ago
Director of Administrative Services
Middletown, OH
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expCenterpoint Health is seeking a Director of Administrative Services to ensure the efficient and effective daily operations of administrative services. The role involves managing staff, overseeing facility operations, and ensuring compliance with policies while driving productivity and revenue.
DentalHealth CareHospitalMedicalPersonal HealthPharmaceuticalPrimary and Urgent Care
Responsibilities
Attends Senior Leadership Team meetings and collaborates with other members
Maintain the compliance policies, procedures, objectives, and mission of Centerpoint Health
Oversee all location leases, collaborates with Landlord, and establishes a good working relationship to manage, assist, and negotiate terms
Oversee Centerpoint’s Insurance plans which include, third-party liability, EPLI, Director’s and Officers Liability coverage, Fiduciary Liability, Cyber, Crime, Medical FTCA Gap liability, and overall general liability. Understand terms, renewals, and best pricing
Coordinate any repairs and maintenance that needs completed at the various sites
Quarterly Risk Assessment check lists as it pertains to facilities
Manage the storage unit
Staff and supervise front office operations at all medical locations and arrange scheduling for office support
Assist in interviewing and training, maintaining timely and accurate training checklists for each new hire as well as each tenured team members
Ensure all employees follow the Handbook concerning expectations such as attendance and performance, manage employee PT, and staff time in Paycor
Assist in driving production, revenue, and collection to achieve daily, monthly, and annual goals by overseeing scheduling of patients
Ensure all provider schedules are filled to capacity to maximize office productivity
Use all available reporting to aid in the building of your daily schedule and patient follow-up/communication
Assist in resolving patient concerns and negative reviews in a professional and timely manner
Ensure patient payments are posted or refers to billing company as appropriate
Must stay up to date on all federal sliding fee discounts, policies, and HRSA guidelines
Assures staff are kept up to date on all changes concerning sliding fee practices
Assist with other administrative and financial duties, as needed
Coordinate and assist with time and effort tracking forms
Organize and streamline files for ease of access and traceability
Act as the central liaison between IT Vendor and CPH, providing support and oversight
Assist with overall management of the phone system, working with vendor on issues, concerns, and coordinate IT assistance, when needed
Additional duties may be assigned as needed
Qualification
Required
Bachelor's Degree in Business, Finance, or other related experience
2-4 years of prior hands-on experience
At least 5 years within a management/customer service position in a medical and/or dental office or practice, preferably a Federally Qualified Health Center
Strong skills using Microsoft Office products
Ability to effectively and professionally manage multiple priorities and adapt to change within a fast-paced environment
Ability to read, write, speak, and communicate friendly and effectively in the English language
Ability to make independent decisions when circumstances warrant such action
Excellent listening skills and the ability to ask probing questions
Reliable transportation
Preferred
Spanish language skills
Company
Centerpoint Health
Centerpoint Health offers primary care, behavioral health, pediatric care, and dental services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Catherine Engle
Chief Executive Officer
Jim Hauser
Chief Financial Officer
Company data provided by crunchbase