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Big Brothers Big Sisters of America · 1 month ago

Senior Director, Network Learning and Development

United States

Full-time

Remote

Director/Executive

8+ years exp

Big Brothers Big Sisters of America (BBBSA) is seeking a Senior Director, Network Learning and Development who will lead the national strategy for professional learning and capacity-building across their network. This role involves designing and delivering high-quality training and educational resources for local agency staff and volunteers to enhance program quality and mission impact.

EducationNon ProfitSkill Assessment

Responsibilities

Develop and lead the national strategy for professional learning, training, and capacity-building for local agencies, board members, volunteers, and families

Conduct ongoing needs assessments to understand emerging skill gaps, learning priorities, and challenges across BBBS Agencies

Establish short- and long-term plans, success metrics, and continuous improvement cycles for learning initiatives that strengthen operational effectiveness and promote consistent, high-quality service delivery

Provide leadership and thought partnership trends in adult learning, workforce development, and network capacity building

Oversee the design and continuous improvement the learning ecosystem, including onboarding structures, role-specific development pathways (e.g. new agency leaders and emerging leaders), and self-directed learning opportunities for the BBBS network of affiliate agencies

Lead the creation and curation of high-quality training materials, curricula, toolkits, and job aids to support BBBS agency staff in a wide range of functions from program delivery and volunteer support to agency operations and use of data systems

Partner with BBBSA departments and external subject matter experts to ensure all learning content reflects organizational strategy, standards, values, and evidence-based practices

Leverage technology and manage the learning management system to provide customer-centric, data-informed learning experiences with easy access to relevant resources

Manage systems to monitor data, assess training outcomes, and report participant progress to support ongoing learning and continuous improvement of learning experiences and growth in agency capacity

Oversee the development and delivery of learning experiences, national training events, workshops, webinars, and conferences to support the BBBS network

Serve as a senior facilitator and presenter for key national sessions, leadership development programs, and network-wide learning engagements

Build systems for agency-to-agency peer learning, sharing, and communities of practice that support continuous improvement across the network

Build strong, trust-based relationships with subject matter experts and agency staff to understand capacity-building needs and co-develop learning experiences

Collaborate with national office partners to ensure training supports broader network strategies and to support adoption and implementation of learning initiatives

Manage vendor relationships related to technology, training, facilitation, and instructional design

Recruit, train, retain, and cultivate professional development of direct reports

Create a dynamic, supportive, and effective team that is impactful across the BBBSA and the Big Brothers Big Sisters Network

Lead and manage resources (people and capital) that retain and cultivate positive, measurable success

Monitor progress against performance targets; implement countermeasures as needed

Demonstrate commitment to BBBSA’s shared leadership competencies and organizational values

Provide consistent follow-up regarding assigned projects and after meetings

Cultivate an environment where all team members feel valued, included, and empowered to achieve their potential

Manage related and other duties as assigned in support of department and business needs

Qualification

Adult learning strategiesInstructional designLearning management systemsCurriculum developmentProject managementChange managementCapacity-buildingCommunication skillsFacilitation skillsTeam management

Required

Bachelor's degree in Education, Organizational Development, Nonprofit Management, or a related field

Master's degree in Organizational Development, Instructional Design, or a related discipline preferred

Equivalent experience considered in lieu of degree

8–10+ years of experience designing and delivering professional learning in a nonprofit, education, or federated network environment

Demonstrated success developing adult learning strategies and creating scalable training for diverse audiences

Experience managing teams, collaborating across departments, and influencing stakeholders without direct authority

Advanced understanding of instructional design, adult learning theories, learning science, curriculum development, and learning evaluation

Proficiency with LMS platforms, e-learning tools, and design software (e.g., Articulate 360, Adobe Creative Suite, Canva, Audacity, Camtasia, or equivalent)

Familiarity with blended learning models

Excellent communication, facilitation, and project management skills

Ability to translate program standards, research, and policies into practical guidance for practitioners