Intercom · 8 hours ago
Senior GTM Enablement Manager, Operations
San Francisco, CA
Full-time
Hybrid
Senior Level
$150K/yr - $179K/yr
5+ years expIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. As the Senior GTM Enablement Manager, Operations, you will be responsible for bridging the sales team with cross-functional GTM partners, optimizing processes, and leading strategic projects to enhance productivity and operational excellence.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
GTM Tech Stack Advisory: Focusing on the GTM tech stack to include optimization, driving adoption, and ensuring reps derive maximum value from these tools
Strategic Project Leadership: Leading and contributing to a variety of high-impact, cross-functional strategic projects that increase GTM productivity, streamline processes, and drive meaningful behavior change
Cross-Functional Partnership: Acting as the primary enablement interface for key cross-functional partners, you will translate their initiatives and updates into actionable enablement and workflows for the sales org
Process Optimization: Proactively identifying bottlenecks and gaps in our GTM processes. You will design, document, and implement new, more efficient workflows to improve rep productivity, data hygiene, and the overall sales experience
Measurement & Insights: Collaborating closely with Revenue Operations to define, measure, and report on the effectiveness of enablement programs, tool usage, and process adherence, providing regular insights to leadership
Knowledge Base & Communications: Developing and maintaining a sustainable process for creating, updating, and surfacing critical content and knowledge to the GTM teams at their moments of need, utilizing generative AI and AI-powered knowledge retrieval
Qualification
Required
5+ years in a GTM Enablement, Revenue Operations, Sales Operations, or a related role in a high-growth SaaS organization
Proven ability to lead complex, cross-functional projects from discovery to completion, managing multiple senior stakeholders and competing priorities
Strong analytical mindset with the ability to diagnose problems, analyze data, and design process-based solutions
Deep working knowledge of sales processes, GTM motions, and success criteria for productivity
The ability to work cross-functionally and build strong, trusted relationships with senior leadership and partners in Rev Ops, Product, and Systems
Excellent communication (verbal, written, and presentation) and interpersonal skills; positive, flexible attitude
Highly organized, great attention to detail, and deadline-driven
Preferred
Experience at a high-growth, fast-paced SaaS company
Direct, hands-on experience administering Intercom in a sales or support environment
Expertise with core sales tools like Salesforce.com, Gong, Outreach, and a major CMS/LMS (e.g., Highspot, Seismic, Workramp)
A background in sales or revenue operations
Experience working in a globally distributed team
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240.75MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, chairman, and co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase