Clio · 9 hours ago
Senior Payment Fraud & Risk Specialist
United States
Full-time
Remote
Mid, Senior Level
$92K/yr - $124K/yr
4+ years expClio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are seeking a Senior Payment Fraud & Risk Specialist to lead the development and execution of strategies to mitigate financial fraud and operational risk within their Payment Operations team.
Artificial Intelligence (AI)CRMLegalLegal TechSoftware
Responsibilities
Creating frameworks, policies, and implementing tools to safeguard the organization against fraud, regulatory breaches, and financial crime while maintaining a seamless customer experience
Managing various transaction monitoring operational queues with the goal of safeguarding the business, advising the fintech operations coordinator team in evaluating individual transactions and merchants, and making key tactical decisions to block potential bad actors
Identify business needs, scope requirements, plan execution of Payments and Fintech fraud and risk mitigation projects with cross-functional teams
Manage reviews and evaluations of multiple projects that are in various stages of completion
Respond to suspected fraud and fraud events working directly with the Fintech/Payments team and cross functionally with the platform security team
Lead the designation of risk tolerance levels for products both at the pilot stage and those already available to the general public
Responsible for influencing the customer experience talk tracks around fraud prevention
Design materials to educate internal teams and customers about emerging fraud techniques
Develop standard operating procedures in collaboration with the Payment Operations team and platform security for daily processes and responses to fraud alerts
Collaborate with the data team in creating dashboards and reporting on fraud exposure, the response levels of implemented fraud mitigation tools, and other key performance indicators
Proactively and regularly highlight to leadership emerging risks and to safeguard the business
Serve as an operational liaison with the key third-party fintech risk service providers & partners who are required to deliver fraud mitigation solutions to Clio and its customers
Partner with finance to budget for and manage fraud and risk across the financial services portfolio
Qualification
Required
At least 4-5 years Payments/Fintech Fraud and Risk Prevention experience, including a solid understanding of each of the various card networks, their risk profiles, as well as that of other payments methods like ACH, wires, and emerging technologies like Buy Now Pay Later
Extensive knowledge of ACH transactions and reversal fraud risk
Comfortable collaborating cross-functionally and reporting insights to leaders at various levels of the organization
Experience working in and with global markets outside of North America in a Payments or Fintech fraud prevention capacity
Ability to identify and quantify risks and design processes with empathy for the customer experience
Strong organizational and time management skills with the ability to adapt to change in a high-growth business environment
Demonstrated strong interpersonal and communication skills, both written and oral
Strong data analysis skills
Comfortable working in a technical operations environment with tight deadlines
Preferred
Direct experience at a fraud prevention vendor or vertical saas platform
Experience in compliance, fraud, and risk management at a fintech, neobank, merchant acquirer, or card network
Technical knowledge of Artificial Intelligence fraud prevention solutions and their practical application in operations
Benefits
Top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Company
Clio
Clio provides cloud-based legal practice management software, helping law firms manage cases, billing, and client relationships.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2.14BKey Investors
New Enterprise AssociatesBessemer Venture PartnersActon Capital
2025-11-10Series G· $500M
2025-11-10Debt Financing· $350M
2024-07-23Series F· $900M
Leadership Team
Jack Newton
CEO and Founder
Jonathan Watson
Chief Technology Officer
Recent News
Canada NewsWire
2025-12-16
Company data provided by crunchbase