Appalachian Mountain Club · 1 month ago
IT Help Desk Support Specialist
Boston, MA
Full-time
Hybrid
Entry, Mid Level
$58K/yr - $78K/yrThe Appalachian Mountain Club (AMC) is dedicated to fostering the protection, enjoyment, and understanding of the outdoors. They are seeking an IT Help Desk Support Specialist to provide technical support to employees and volunteers, troubleshoot hardware and software issues, and assist with onboarding and offboarding processes.
AssociationCommunitiesSportsWildlife Conservation
Responsibilities
Provide first-level technical support to internal staff via phone, email, and in-person
Onboard new employees. Setup user accounts, new laptops, role-based permissions, instructions, and training. Employee offboarding. Disable accounts, email forwards, collect returned AMC assets
Entra user accounts and security, Windows, M365 application support (Outlook, Teams, SharePoint), In-Tune, Defender
Identify and resolve technical issues related to operating systems, applications, and system access
Support user printing needs. Xerox, HP, Brother
In-Tune experience deploying new laptops, updating inventory, redeploying, and retiring old laptops
Strong experience supporting remote employees
Participate in IT projects and system upgrades
Collaborate with the IT team to improve and innovate IT services and support
Implement and maintain cybersecurity measures to protect company data and systems
Offer guidance and training to end-users on software applications and IT procedures
Create and maintain documentation for IT support processes and user guides
Other duties, as assigned
Qualification
Required
BS/BA degree Computer Science, Engineering, Information Technology, or equivalent work experience
Proven IT Help Desk and customer support experience
Ability to communicate technical information to non-technical personnel
Ability to install, configure, and maintain personal computers, networks, and related hardware and software
Strong knowledge of Microsoft Entra and M365 product deployment and support
Experience with IT service management tools (e.g., Zendesk, Jira - JSM)
Excellent problem-solving and multitasking skills
Strong communication and interpersonal skills
Ability to work independently and as a part of a team
Ability to learn and support new systems and applications
Passion for AMC's mission
Energized by collaborating across the organization
Benefits
Health Plan: Generous employer contributions with optional vision and dental.
100% employer paid life insurance, AD&D insurance, long-term disability.
The potential to have annual compensation reviews commensurate with performance and effort.
Mandatory 403(b) with 4% matching employer contributions and a vesting schedule.
Up to 4 weeks of paid earned time and up to 11 paid company holidays.
30% discount on AMC Merchandise
Free Annual AMC Membership
10 Free nights at AMC locations
Educational Assistance
Prodeals discounts on equipment & gear and more!
Company
Appalachian Mountain Club
Appalachian Mountain Club promotes the protection, enjoyment, and understanding of the mountains.
Founded in 1876
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
One Hive Foundation
2025-04-23Grant
Leadership Team
Nicole Zussman
President and CEO
Recent News
2025-12-05
NH Business Review
2025-11-29
Company data provided by crunchbase