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Marks · 20 hours ago

Senior Client Services Manager

United States

Full-time

Onsite

Senior Level, Lead/Staff

$100K/yr - $110K/yr

8+ years exp

Marks is seeking a Senior Client Services Manager to lead client relationships and drive revenue growth. The role involves coordinating projects, ensuring timely delivery, and building strong partnerships with clients and internal teams.

Graphic DesignPersonal BrandingProduct DesignWeb Design

Hiring Manager

Sarah Vana

Responsibilities

Supports the Company’s profitability efforts by managing efficient, accurate, and timely coordination of the assigned project activities

Acts as a strategic partner to assigned clients by demonstrating a significant understanding of their market and business sectors and their specific challenges and opportunities. Provides insights and perspectives that support client initiatives and align company services with client needs

Develops innovative proposals to capture both account growth and new business opportunities

Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice

Ensures meeting of volume and revenue targets for each account

Builds new relationships and nurtures existing relationships with internal and external clients

Creates strong and effective partnerships with Brand Development and Brand Deployment teams through sharing a deep understanding of client markets and business sectors and specific challenges and opportunities facing those clients. Works with company leaders to develop solutions that align our services with client needs

Assess and manages risks associated with profitability leakage by researching, understanding, and resolving any identified issues (i.e. process, operational, client relationship specific, etc.)

Analyzes the performance of the Company-Client business relationship through analytics models and performance metrics with goal to establish agreed tactical and strategic priorities and strategies to achieve those goals

Ensures client retention is maximized by facilitating the delivery of custom tailored solutions to meet clients’ objectives and expectations

Conducts meetings with existing clients and internal teams to identify adequate new services/offerings to meet clients’ evolving needs as required; serves as the Subject Matter Expert on processes, capacity, timelines, etc

Partners with the client, the Account Team, and project teams to resolve identified project issues

Partners with Client Integration and the Account Team to ensure a smooth transition for new clients; attends pre-integration and planning meetings as needed

Participates in cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc

Understands and recommends solutions for business-related issues and situations and generate specific plans that achieve objectives

Manages and balances marketing budgets to maximize Return on Investment (ROI) and drive incremental sales

Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team

Additional duties as assigned

Qualification

Account managementAnalytical skillsProject managementBudget managementLeadership experienceCommunication skillsMS Office SuiteProblem-solvingInterpersonal skillsPresentation skillsCollaborationSelf-motivated

Required

Bachelor's Degree in Sales, Marketing or related field

8+ years progressive account management experience in a Creative Design Agency, Market Research firm or similar consulting environment; or equivalent combination of education and experience

5+ years in a leadership role (direct or indirect)

High degree of proficiency MS Office Suite, Outlook & Internet applications

Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills

Strong verbal and written communication skills (including analysis, interpretation, & reasoning)

Solid understanding and application of mathematical concepts

Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients

Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment

Ability to work with and influence peers and senior management

Self-motivated with critical attention to detail, deadlines and reporting