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Wolters Kluwer · 19 hours ago

Customer Success Associate

Sacramento, CA

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $62K/yr

Wolters Kluwer is seeking a Customer Success Associate to enhance customer engagement and satisfaction. This role involves supporting the customer lifecycle, addressing inquiries, and collaborating with internal teams to improve products and services.

BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware

Responsibilities

Proactively support the onboarding process for new customers

Address and resolve a broader range of customer inquiries and issues

Assist with customer renewals and upselling opportunities

Monitor and analyze customer performance and engagement data

Provide intermediate-level training and guidance to customers

Ensure implementation schedules, targets, and budgets are met

Collaborate with internal teams on customer feedback to improve products/services

Document detailed customer interactions and updates in CRM

Identify potential areas for service/product improvement based on customer feedback

Maintain and enhance strong client relationships

Qualification

Advanced CRMTechnical ProficiencyAnalytical SkillsProblem-SolvingEnhanced CommunicationCustomer FocusCollaborationFeedback Implementation

Required

Enhanced Communication: Improved verbal and written communication capabilities

Intermediate Problem-Solving: Ability to tackle a wider range of issues

Analytical Skills: Basic analytical skills to track and interpret customer data

Technical-Technical Proficiency: Stronger understanding of products/services

Advanced CRM: More proficient use of CRM tools for streamlined customer management

Customer Focus: Deepened empathy and focus on customer needs

Collaboration: Enhanced team collaboration and coordination

Feedback Implementation: Ability to implement customer feedback effectively

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process

Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act