ECCO · 4 hours ago
Customer Service Associate
Salem, NH
Full-time
Hybrid
Entry Level
1+ years expECCO USA, Inc. is looking for a Consumer Customer Service Associate to join their corporate team in Salem, NH. The role focuses on delivering exceptional customer support, addressing inquiries, resolving issues, and enhancing customer satisfaction to contribute positively to the company's brand image.
Apparel & Fashion
Responsibilities
Enhance the future of ECCO USA by delivering exceptional customer service
Address customer inquiries through email and chat promptly and professionally
Resolve customer complaints and concerns efficiently while guaranteeing customer satisfaction
Assist customers by product details, order placement, and addressing service-related concerns
Engage with colleagues and various departments to meet customer requirements and enhance the quality of service provided
Demonstrate adaptability, innovation and understanding while addressing customer service concerns and conveying policy
Provide “Value Added” Service
Present various options for order fulfillment or issue resolution
Recommend Suitable alternative products
Notify customers about new product launches
Highlight ongoing promotions and sales
Communicate and coordinate with all internal departments for smooth processing of all transactions
Identify opportunities for upselling and cross-selling products and services to enhance customer experience
Stay updated on company policies, product knowledge, and industry trends to provide accurate information to customers
Other duties and/or special projects as assigned
Qualification
Required
Minimum of one year experience in a customer service role
Superior organization and follow-up skills
Competent in reading, writing and speaking English
Capable of effectively prioritizing tasks and adapting priorities as circumstances change
Demonstrated capacity to perform under pressure while remaining composed, patient and empathetic when interacting with diverse customers
Company
ECCO
At ECCO, we've kept people walking since 1963. ECCO is an iconic brand based on Danish design, quality, and innovative technologies.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Klaus Flock
Regional Chief Financial Officer, Americas
Deniz N. Erda
President ECCO Americas, Group SVP
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