Syracuse University · 1 month ago
Support Analyst I
Syracuse, NY
Full-time
Onsite
Entry Level
$23/hr - $23/hr
2+ years expSyracuse University is a private, international research university committed to delivering an exceptional student experience. The Support Analyst I role involves providing technical assistance and troubleshooting support to various users of the University’s systems and services, including online learning technologies.
IncubatorsUniversities
Responsibilities
Provide computing and instructional support while working within the ITS Help Desk and in-person Service Center
Document all interactions using SU’s online ticketing system
Provide excellent customer service while translating complex technical solutions into non-technical language for clients of diverse populations with varying levels of computer skills
Coordinate the hiring, training, and professional development of part-time employees working for both the ITS Help Desk and in-person Service Center
Create, maintain, and enforce policies that provide clarity around each employee’s roles and responsibilities while working for ITS
Support and assist with the development and implementation of services and projects as per the needs of the organization from standard application and information life cycles to project management including coordinating volunteer staff, student employees, and fellow support analysts to achieve project objectives
May provide input and assist with updating technical documents submitted for publication in the SU computing knowledge base
Collaborate with other departments and units on campus to increase Help Desk knowledge of SU business practices and solutions so ITS can better serve client requests and implement appropriate technical solutions
Qualification
Required
Associate's degree required with relevant years of experience information technology support, or bachelor's degree with 2 years minimum experience
Intermediate to Strong technical knowledge of applications, operating systems, and web-based services encompassing both administration and end-user support
Working knowledge and experience with online learning systems (such as Blackboard, Canvas, etc.) in order to provide general troubleshooting and assistive support during online activities through the University online learning systems
Service-oriented professional approach in dealing with client
Basic understanding of networks including both physical infrastructure and virtual environments
Basic understanding of information security concepts including working appropriately with confidential information and restricted access within computing systems
Strong interpersonal skills required to effectively collaborate with leaders, peers, and other organizational units
Basic understanding and awareness of IT accessibility
Company
Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit.
1001-5000 employees
H1B Sponsorship
Syracuse University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (51)
2023 (50)
2022 (32)
2021 (44)
2020 (33)
Funding
Current Stage
Late StageLeadership Team
Sophie Clinton
Co-Founder, Co-Director of the Food Service Accountability Committee
Dara Royer
Chief Marketing Officer / SVP Marketing & Communications Division
Recent News
Central New York Business Journal
2026-01-14
2026-01-12
2025-10-25
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