LAZ Parking · 4 weeks ago
Customer Service Representative - Andover, MA
Andover, MA 01810, USA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrLAZ Parking is a company focused on providing excellent parking services. The Customer Service Representative creates a welcoming atmosphere for customers by providing exceptional service, addressing inquiries, and sharing policies and procedures.
CommercialCustomer ServiceEventsParkingResidential
Responsibilities
Greet customers (by name, if possible) and develop a rapport with the on-campus customer base
Regardless of situation, actively embody LAZ’s values of respect, commitment to people, honesty and integrity, and trust as you engage with customers
Address customer concerns and complaints in an efficient and timely manner while maintaining a caring attitude
Assist guests, students, and staff/faculty members with purchasing parking products and navigating our online systems
Clearly and accurately communicate policies and procedures to customers to foster compliance among parkers
Handle in-office cash, check, and credit card transactions with care and integrity
Maintain an open line of communication with Management to stay up-to-date on office policies
Investigate citations and communicate findings to the campus Adjudicator as part of the citation appeals process
Adhere to standardized responses when responding to phone calls, voicemails, and emails
Maintain the accuracy of various logs and databases, ranging from sales reports to case management systems
Performing all job duties in compliance with LAZ's Standard Operating Procedures
Performing other related duties as assigned by Management
Qualification
Required
High school diploma or GED required
Strong customer service experience
Strong understanding of computer systems
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
Ability to communicate professionally and effectively
Excellent phone, interpersonal, and organizational skills
Ability to speak, read, write, and comprehend the English language
Must be open to feedback, differing opinions, and other points of view
Demonstrates a sense of urgency and timeliness
Demonstrates the ability to seek improvement
Excellent team building and interpersonal skills
Ability to lift, push and pull at least 10 pounds
Preferred
Call center experience
Parking industry experience
Bi-lingual abilities
Benefits
401(k) with Employer Match
Medical, dental, vision – 3 plan options!
Company
LAZ Parking
A Hartford, Conn.-based provider of parking management services
Founded in 1981
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Harvest Partners Structured Capital
2015-09-22Private Equity
Leadership Team
Jeff Karp
President & Co-Founder
Jason Bendett
Deputy CFO
Recent News
Company data provided by crunchbase