Motorola Solutions · 1 month ago
Cirrus Central Management: Customer Success Manager
Chicago, IL
Full-time
Onsite
Entry, Mid Level
$73K/yr - $145K/yr
2+ years expMotorola Solutions is a global community focused on enhancing safety through technology. The Customer Success Manager will engage with customers post-sale to drive user adoption and satisfaction, ensuring high retention and fostering strategic partnerships.
Cyber SecurityTelecommunicationsVideo
Responsibilities
Engage with Customers post-sale to drive user adoption and satisfaction, ensuring high Customer retention
Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts
Work with targeted Customers to develop a proactive individual Customer Success Plan including establishing critical goals and key performance indicators
Leading touchpoints, Quarterly office hours, Voice of Customer (VoC) calls, maintaining the repository of customer feedback - responsible for updating pdm and development teams of current trends or points of contention
Driving product adoption, monitoring case progress, transitioning customers to paid subscriptions, and handling subscription renewals
Monitoring Pendo (telemetry tool) for user clicks, usage, and NPS score
Creating in-app guides and tool tips (via Pendo), onboarding new customers, and providing training
Qualification
Required
Bachelor's Degree
2+ years progressive experience in Systems or Development Engineering, in Product Planning/Product Marketing/Product Management or Direct Sales
Proven track record in a B2B SaaS environment managing a portfolio of accounts
Demonstrated ability to influence product usage and drive measurable adoption metrics
Comfort in working with and interpreting data from telemetry tools (e.g., Pendo)
Experience creating in-app content is a major plus
Excellent written and verbal communication skills, capable of leading customer training sessions and executive-level discussions (VoC)
Experience handling subscription renewals and managing expansion/transition opportunities (moving customers from free/trial to paid)
Must be able to interpret usage data (Pendo) and proactively identify at-risk customers or expansion opportunities rather than waiting for issues to arise
Essential for effective VoC calls and understanding customer pain points to drive product feedback
Necessary for managing the renewal process, tracking case progress, and ensuring accuracy in guide creation
The ability to take full responsibility for the entire customer lifecycle, from onboarding through renewal
Preferred
MBA or other graduate degree
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
H1B Sponsorship
Motorola Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (119)
2023 (146)
2022 (170)
2021 (153)
2020 (155)
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
Government Technology US
2026-01-17
2026-01-16
Company data provided by crunchbase