Compucom · 2 months ago
Service Desk Tech I
Canada
Full-time
Remote
Entry Level
1+ years expCompucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. The Service Desk Technician will be responsible for coordinating, diagnosing, and troubleshooting incoming employee calls for technical/IT issues, serving as the first point of contact for service requests.
Data CenterHardwareInformation TechnologyInfrastructureOutsourcingSecuritySoftware
Responsibilities
Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution
Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
Provides case status updates to management and end-users per service level guidelines
Support and maintain effective relationships with users
Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
Provide support for PCs, laptops, printers, cell phones, and tablets etc
Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
Communicates with customers at all levels of technical and non-technical skills sets
Qualification
Required
1-2 years related experience
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Experience with multi-platform Windows O/S required
Preferred
Associates degree preferred, or technical training
Experience using ITSM Ticketing tools (e.g., Service Now, Remedy) to manage and track incidents preferred
Active Directory and Exchange experience preferred
Company
Compucom
CompuCom is a provider of information technology solutions for businesses.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-03Acquired
Leadership Team
Kevin Shank
Chief Executive Officer
S
Sy Inwentarz
Vice President, End User Computing Solutions
Recent News
2025-07-22
2025-04-23
Company data provided by crunchbase