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First Finish | A Shawmut Company · 1 month ago

Information Technology - Summer Internship

Boston, MA

Internship

Onsite

Intern

Start in 2026 Summer

First Finish | A Shawmut Company is seeking college students for summer internships in their IT Service Desk. The role involves supporting business clients and their devices, assisting with upgrades to Windows 11, and resolving tier 1 support requests.

ConstructionEmailHospitalityHotelSoftware

Responsibilities

Assist with day-to-day tier 1 support of end users and their Windows and iOS devices and apps, working on the phone, through chat, or email to resolve issues

Respond to, update, and resolve support tickets in our ITSM ticketing system

Assist in upgrading client devices to the latest version of Windows 11

Onboard new users, which includes imaging laptop hardware, configuring accounts, installing applications, and provisioning mobile devices

Assist with maintaining the inventory of laptops, mobile devices, and peripherals

Work closely with other User Services team members and with other IT teams if a support request requires escalation

Help develop and maintain end-user-facing documentation in the areas of how-to guides and problem resolution

Qualification

Windows 11Office 365ITSM ticketing systemIOS supportProcess improvementTeam collaborationVerbal communicationWritten communication

Required

Currently pursuing a Bachelor's degree in Computer Science, Information Technology, or a related field

Ability to work effectively in a team environment and collaborate with cross-functional teams

Support a culture of continuous process and organization improvement

Excellent verbal and written communication skills to convey technical information clearly and effectively

Company

First Finish | A Shawmut Company

First Finish, LLC is the premier, full-service general contractor specializing in the successful delivery of fast-track hospitality renovations nationwide and in the Caribbean.

Founded in 1999