Northwest Registered Agent, LLC · 1 month ago
Office Operations Manager- Sheridan, WY
Sheridan, WY
Full-time
Onsite
Mid, Senior Level
$70K/yr - $70K/yrNorthwest Registered Agent is looking for an Operations Manager to lead daily operations across their Sheridan locations. The role involves managing a team, ensuring quality and efficiency in operations, and driving process improvements while maintaining a positive client experience.
Business DevelopmentLegalLocal Business
Responsibilities
Lead and manage a team of 8-14 and the daily operations across both Sheridan buildings, ensuring communication, consistency, and quality between the document processing and filing support teams
Serve as the subject matter expert for all work performed, training employees, answering questions, and modeling accuracy and efficiency
Interview, hire, onboard, and coach employees for performance, professional growth, and alignment with company expectations
Use audits, metrics, and data to track productivity, quality, and turnaround times, identifying trends and implementing improvements
Maintain up-to-date knowledge of state regulations, filing requirements, and internal procedures to ensure compliance and accuracy in all work
Identify and challenge inefficient workflows, proposing and implementing practical changes that improve speed and consistency
Serve as a point of escalation for complex filings, document issues, client inquiries, or data integrity concerns, ensuring quick resolution and a positive client experience
Communicate operational updates, needs, and best practices clearly across departments, partnering with automation and operations leaders to strengthen tools and workflows
Interact directly with clients by phone or email as needed to clarify requirements, resolve document-related questions, and coordinate next steps
Support and promote new initiatives, helping teams adapt to new tools, policies, and workflows with clear and positive communication
Audit filings and mail processes regularly to maintain data integrity and identify opportunities for training or process improvement
Foster a positive, accountable team environment built on trust, collaboration, and open communication
Work with the Property and Facilities team to maintain safe, organized, and efficient work spaces across both buildings
Represent Sheridan operations in meetings and discussions, sharing updates, challenges, and recommendations for improvement
Qualification
Required
Demonstrated ability to lead and develop a team, including interviewing, hiring, onboarding, and coaching employees for growth and performance
Experience managing operations teams where accuracy, efficiency, and client experience are priorities
Proven skill in identifying process gaps, challenging existing workflows, and suggesting practical improvements
Acts with integrity and positivity, building trust through honesty, clear expectations, and follow-through
Hands on and detail oriented, with the ability to learn and teach complex processes confidently
Strong communicator with excellent judgment. Able to listen, give feedback, and make clear, timely decisions
Organized, analytical, and comfortable using tools and data to guide priorities and improvements
Adaptable and steady under pressure, able to lead teams through change while maintaining focus and morale
Proficiency in learning and training others on company systems and tools, including internal software, communications, and document platforms
Self-motivated and invested in personal and team development; proactively seeks knowledge, feedback, and resources
Takes ownership, drives improvement, and promotes a culture of accountability and high performance
Available to work on-site daily in Sheridan, with visibility and support across both buildings
Benefits
100% employer-paid medical, dental, and vision for employees
401(k) with 6% company match (no vesting period)
22 days of PTO (PTO grows after year 3, then turns into flexible time off at year 5)
4 holidays (New Years Day, 4th of July, Thanksgiving, Christmas Day)
Paid maternity & paternity leave
Quarterly allowance—for stuff that actually helps you (continuing ed, office comfort, coffee, plants, massages... you get the idea)
Open, collaborative office with people you’ll actually like working with
A chance to make a real impact (not just push paper)
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Company
Northwest Registered Agent, LLC
Northwest Registered Agent is a Business Identity Service. Start and run your business the right way.
Founded in 1998
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase