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Chili Piper · 1 month ago

Implementation Specialist

United States

Full-time

Remote

Mid Level

Chili Piper is a B2B SaaS startup dedicated to helping revenue teams connect with buyers faster. The Implementation Specialist will onboard and activate customers through the Gong partnership, leveraging Chili Piper's product suite to ensure successful integrations and drive customer value.

B2BEnterprise SoftwareMeeting SoftwareProductivity ToolsSaaSSalesSoftware

Growth Opportunities

Responsibilities

Lead onboarding for Gong-sourced customers, managing the full lifecycle from intro to go-live

Serve as a product expert across ChiliCal, Handoff, Concierge, Distro, and Chat AI

Guide customers through the integration with Gong Engage, optimizing sequences, workflows, and rep usage

Identify cross-product use cases, recommending Concierge, Distro, Chat AI, or other capabilities that solve customer pain points

Manage a high-volume implementation pipeline, keeping customers engaged and driving fast time-to-value

Run configuration, training, and build sessions, particularly around Salesforce integrations, routing logic, and workflow setup

Influence customer decisions with strong sales acumen—communicating value, handling objections, and steering toward best practices

Leverage AI tools to streamline follow-ups and maintain momentum across many simultaneous implementations

Work cross-functionally with Sales, Partnerships, and Product to ensure a seamless customer experience and drive mutual success with Gong

Provide clear documentation of implementation progress, risks, and milestones for internal and partner visibility

Qualification

Gong EngageChili Piper productsSalesforce integrationsTechnical proficiencySales influenceTenacityCustomer onboardingTime-managementCommunication skills