Apply on Employer Site

Evans Hotels · 1 day ago

General Manager - Hotel

SD Metro Area

Full-time

Onsite

Senior Level, Lead/Staff

$190K/yr - $254K/yr

10+ years exp

Evans Hotels is a family-owned and operated business committed to enhancing employee well-being. The General Manager - Hotel is responsible for the overall leadership and successful operation of the Bahia Resort Hotel, ensuring exceptional results for guests, owners, and associates while overseeing multiple departments.

HospitalityHotel

Responsibilities

Coordinate, direct, and manage day-to-day hotel operations directly or by delegation to subordinate supervisors

Motivate associates to exceed guest expectations and passionately uphold and elevate a positive work environment by developing a culture where the guest experience comes first

Support and communicate company goals and initiatives, promote company programs, and act as an ambassador of the company

Direct all aspects of the operation, including, but not limited to the Rooms, Housekeeping, Laundry, Security, Engineering, Groundskeeping, and the Food and Beverage departments

Provide input and execute the development, implementation, and measurement of guest service standards consistent with the company’s core service standards

Respond to customer service interactions in a professional and timely manner, achieving positive resolutions to guest concerns

Support and motivate the Sales, Catering, and Revenue teams at the property level

Work with revenue management and implement necessary rate changes to maximize room revenue

Closely monitor occupancy, rates, and demand forecasts; and make recommendations concerning current and future rate

Participate in the development of marketing strategies aimed at increasing volume and market share and investigate potential opportunities for revenue optimization

Responsible for designing, directing, and implementing guest resort activities on a seasonal basis that drive guest experience and engagement

Ensure hotel operations are functioning within the financial parameters established by the company

Monitor property expenditures, prepare justifications for budget variations, and project increases for projects

Coordinate annual revenue and occupancy forecasting

Ensure all accounting and financial policies and procedures are supported and fully maintained at the property

Lead with an employee-centric mindset that values our associates

Hire qualified associates

Assemble skilled and cohesive teams, manage individual and group performance, provide developmental opportunities, and promote teamwork and cooperation

Ensure a safe working environment for guests and associates

Create a positive work environment

Ensure training and development programs are supported and executed

Ensure compliance with company policies and legal requirements for all employees

Performs additional duties and responsibilities as directed by the leadership team

Qualification

Hospitality managementHotel property managementYield management systemsFinancial/accounting systemsCustomer service skillsSpanish languageInterpersonal skillsTeam management

Required

Bachelor's degree (B.A.) from four-year college or university required

Minimum ten years of experience in hospitality management required

Technical knowledge of hotel property management, yield management systems, and financial/accounting systems

Prior working knowledge of full-service guest service standards and procedures required

Must be able to supervise a large diverse, multi-departmental team of approximately 322 employees with varied objectives, job functions, and work styles

Must be able to motivate, correct, coach, develop, and train employees to achieve company objectives as a high-functioning team

Ability to read, analyze, and interpret standard scientific and technical journals, financial reports, and legal documents

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members

Ability to write speeches and articles for publication that conform to prescribed style and format

Ability to effectively present information to top management, public groups, and boards of directors

Exceptional customer service and interpersonal skills

Open availability, including weekends, nights, and holidays