HBI Ion Labs · 1 month ago
Account Manager Leader
Largo, FL
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expHBI Ion Labs is a U.S. leader in the contract development and manufacturing of innovative dietary supplements. They are currently seeking a skilled and experienced Account Manager Leader to oversee key customer relationships, drive strategic growth, and ensure exceptional client service while leading a team of account managers.
Pharmaceuticals
Responsibilities
Lead, mentor, and develop a team of account managers to achieve performance goals. Set clear objectives, KPIs, and development plans for team members
Foster a culture of collaboration, accountability, and continuous improvement
Serve as the primary contact for accounts, managing relationships including regular communication to understand current and future business
Build and strengthen customer relationships to achieve long-term partnerships at all organizational levels
Responsible for customers’ Monthly KPI’s and Quarterly Business Reviews to customers and internal business leaders
Ensure team develops and executes account plans to achieve sales targets by identifying opportunities to increase and cross-sell
Work with our sister companies to cross sell to common existing customers
Collaborate with internal teams (R&D, operations, procurement, quality assurance) to ensure timely and accurate delivery of products
Guide team for AM activities in successfully launching customer’s products within timelines
Overall responsibility for customer pricing, while through development and contract renewals
Responsible for strategic planning, budgeting, and forecasting for our existing customers
Maintain accurate customer records, keeping track of any contract updates and renewals
Utilize market data to gain insights, competitive advantages, and identify white space to expand sales within existing customers
Meet regularly with other team members to discuss progress and find new ways to improve business
Utilize Project Management tools to onboard customers, sponsor projects and serve as key contact
Understand and adhere to Good Manufacturing Practices
Stop any observed unsafe acts and obey facility safety rules and procedures
Correct or report any observed safety hazards
Support safety policies and programs
Provides leadership and direction to their team
Help mentor and support career development of team members
Interviews, hires, and trains employees; plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems
Qualification
Required
Eight years or more of account management experience required
An equivalent combination of education and/or experience may be considered
Strategic thinker with a customer-centric mindset
Ability to thrive in a fast-paced, matrixed environment
Strong analytical and problem-solving skills
Ability to multi-task and adapt to a changing and fast paced environment
Effective communication skills and ability to inspire collaboration and teamwork
Ability to plan and manage at both the strategic and operational levels
Willingness to adhere to all principles of confidentiality
Must value operating in a collaborative work environment
Capable of interaction at all levels of the organization
Computer familiarity is a requirement, particularly with Microsoft Office Programs, CRM Systems and ERP Systems
Three years or more in supervisor or managerial experience
Preferred
Bachelor's degree in business, sales, marketing or similar field preferred
Familiarity or prior experience in the Nutraceutical, Food/Beverage industry, or packaging experience highly preferred
Experience with international clients and global supply chains is a plus
Benefits
Medical, Dental, and Vision coverage
Basic Life, Accidental Death and Dismemberment (AD&D), Short Term Disability (STD) and Long-Term Disability (LTD) benefits at no cost to employees
Retirement Plan 401(k) match
Holiday pay and Paid Time Off (PTO)
Opportunities for advancement
Fitness discounts
Tuition Reimbursement
Company
HBI Ion Labs
HBI Ion Labs, part of the Ourvita Group, is a U.S. leader in the contract development and manufacturing of innovative dietary supplements.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Cawley
Chief Financial Officer
Company data provided by crunchbase