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Southwoods Health · 1 month ago

Referral Scheduling Specialist

Boardman, OH

Full-time

Onsite

Entry Level

1+ years exp

Southwoods Health is hiring a Referral Scheduling Specialist to work in their Referrals Department. The role involves processing referrals, scheduling patient appointments, and managing referral workflow to ensure timely patient care.

Health CareHospital

Responsibilities

Schedule patient appointments

Updates patient demographics and registers patients for services using insurance verification software

Send out and maintain records of physician and facility referrals

Gather all information needed to schedule patient

Reaches out to initiating physicians to acquire additional information needed for timely scheduling

Follow up on referrals placed to ensure that patient has been scheduled appropriately

Responsible for managing referral workflow through ARM or other referral worklists

Answer questions and provide information in person and via telephone

Update patient referral information in chart or EMR

Trains and assists other Call Center staff helping with referral duties

Ensure all processes at responsible physician practice maintains compliance with all regulatory agencies

Qualification

Medical terminologyComputer skillsReferral managementCustomer serviceDe-escalation skillsProfessional demeanorEffective communicationProblem solvingAttention to detail