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TekniPlex · 8 hours ago

Admin Assistant (Quality)

Winston-Salem, NC

Full-time

Onsite

New Grad, Entry Level

TekniPlex is seeking an Admin Assistant for Quality Assurance to provide essential administrative support. The role involves entering customer complaints into the eQMS system, conducting traceability for aluminum-containing structures, and processing various quality-related documentation.

IndustrialManufacturingProduct Design

Responsibilities

Provide administrative support for Quality Assurance

Enter customer complaints into eQMS system

Provide weekly customer complaint status updates

Conduct Country of Origin traceability for aluminum-containing structures

Create customer Certificates of Analysis/Conformance

Process customer complaint credit memos

Submit RM specifications to suppliers for review/approval signatures

Review vendor Certificates of Analysis and provide approval for receipt of raw materials

Perform Country of Origin traceability for aluminum; will require knowledge of internal systems and processes to connect incoming raw material Certificates of Analysis (CoA) to outgoing finished goods

Initial data entry for customer complaints into electronic system; focus will be on Winston-Salem, but may include multi-site responsibility. Will include interaction with customers (external), customer service (internal), and sales (internal) to obtain relevant information in a timely manner

Create and issue credit memos as part of the customer complaint reconciliation process

Provide status updates regarding customer complaints to both internal and external customers. May include report generation from electronic complaint system

Perform material traceability to support customer complaint investigations

Process customer CoA as primary or secondary responsibility; will require extracting product data from electronic system and entering data into existing templates. May require editing or creating new templates

Process raw material Certificates of Analysis (CoA): compare CoA with RM Specs, accept/deny Lot prior to shipment receipt, resolve discrepancies and maintain CoA files

Request and coordinate new/revised Raw Material Specification (RM Spec) approvals and signatures by the suppliers. Resolve supplier exceptions with product development engineers. Enter and attach signed specifications in the appropriate database and maintain hard copies in files

Maintain Raw Material Supplier Directory database and update as needed

Complete customer surveys/questionnaires

Support management of Raw Material rejection process

Adhere to company safety and health rules

Contributes to a team effort by proactively assisting internal contacts

Attend training programs to develop relevant knowledge, techniques and skills

Maintains and protects proprietary information as it relates to the company and customers

Qualification

EQMS systemCertificates of AnalysisData entryProject managementOrganizational awarenessProblem-solvingCommunication skills

Required

Ability to edit documentation for accuracy, clarity, high quality and technical consistency

Proficient in administrative and technical support functions

Knowledge of company policies, procedures & manufacturing operations

Ability to work with confidential information and maintain confidentiality

Must possess good problem-solving skills

Strong business acumen, project management skills, successful partnering with colleagues and a strong result orientation

Ability to handle multiple tasks with varying deadlines

Ability to work with extremely confidential information/situations and maintain confidentiality

Excellent oral and written communications skills through all levels of management

Represents a positive Company image

Professional Integrity

Professional Image

Commitment to Excellence

Initiative and Drive

Creativity and Innovation

Learning and Adaptability

Organizational Awareness

Communication Skills

Presentation Skills

Planning and Organizing

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body

Standing: Remaining upright on the feet, particularly for sustained periods of time

Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another

Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to others accurately, loudly or quickly

Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, having the ability to receive detailed information through oral communication and making fine discriminations in sound

Visual Acuity: Able to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading