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Hyundai Capital America · 9 hours ago

Manager, Bankruptcy

Plano, TX

Full-time

Onsite

Mid, Senior Level

$78K/yr - $120K/yr

5+ years exp

Hyundai Capital America is a financial services provider offering products for Hyundai, Genesis, and Kia customers. The Manager of Bankruptcy is responsible for overseeing the Bankruptcy operations, creating strategies to achieve goals, and fostering a coaching culture to enhance team performance.

Financial Services

Responsibilities

Performance Coaching: Actively lead individual/team coaching sessions with a focus on developing relationships that encourage reflection and help team members to improve performance, personal effectiveness, and impact. Engage with team members in a proactive and positive manner during coaching sessions to co-create solutions through effective two-way conversations. Participate in department level performance coaching initiatives and individual coaching sessions with leadership

Performance Management: Directly manage assigned Bankruptcy teams to drive optimum performance by holding team members accountable for performance and behaviors as outlined in Company and Department policies and procedures; including but not limited to attendance, performance, prohibited conduct, compliance, and quality. Collaborate with Employee Relations to ensure that proper corrective action process is followed in a timely manner and ensure all tracking mechanisms are updated and accurate

Monitor daily performance and productivity reports for team and collaborate with department manager to address performance opportunities

Adhere to Corrective Action Program guidelines and activities

Effectively analyze data and develop actionable plans to address areas of opportunity

Identify, communicate, and implement process improvement initiatives

Encourage process improvement ideas from all employees within the department

Collaborating with other departments, and other internal teams, to effectively manage initiatives

Support Projects and Department Strategies

Responsible for maintaining the appropriate staffing levels by assisting interviewing/hiring activities

Responsible for maintaining and monitoring schedules to meet daily expectations in production

Collaborating with other departments, and other internal teams, to effectively manage project/strategies

Ensure department is compliant with weekly and monthly compliance audits

Drive strategies and training initiatives focused on meeting monthly QM goals to minimize compliance violations

Identify trends and implement strategies to address behaviors observed by direct reports that do not support effective leadership and support of their team’s success

Collaborating with Compliance for any related matters when applicable

Perform all other duties as assigned

Qualification

Auto finance experiencePerformance managementTeam leadershipData analysisMS ExcelListening skillsProcess improvementCall center technologyCommunication skillsOrganizational skills

Required

Strong written and oral communication skills - Must be able to communicate verbally to groups of all sizes. Must also be able to produce documents free of grammatical and spelling errors that are persuasive and logical

Strong listening and interpretation skills. Ability to work with, lead and consult with all levels in the organization

Must be highly organized and have a strong attention to detail

Understanding of team dynamics and techniques to build strong teams

Intermediate MS Excel skills are required; MS Access knowledge is a plus

Preferred

5 years auto finance experience preferred

Experience leading high performing teams preferred

B.A. or B.S. degree in Business or Finance preferred

Forecasting and data mining skills are preferred

Working knowledge of call center technology. Must be able to extract call data from the automatic call distributor (ACD) in order to ensure customers are receiving appropriate service. In addition, must have working knowledge of automatic dialers