Product Support Engineer (US based) jobs in United States
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Fortanix · 4 weeks ago

Product Support Engineer (US based)

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$65K/yr - $85K/yr
date5+ years exp

Fortanix is a leader in data-centric cybersecurity for hybrid multicloud environments, utilizing advanced cryptography and encryption solutions. The Product Support Engineer will help deploy, implement, upgrade, and optimize the Fortanix platform, providing technical support and ensuring a positive customer experience.

ComputerCyber SecuritySaaSSecurity
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H1B Sponsor Likelynote

Responsibilities

Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Work to reproduce customer issues and qualify critical issues
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Build a positive customer experience by working closely with Development, Sales, Quality Assurance
Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc
Provide on-call support 24x7 on an as needed basis

Qualification

LinuxKubernetesDockerPythonHSMKMSCrypto interfacesKMS interfacesTroubleshootingAnalytical skillsProject managementProblem solvingCollaboration skillsCommunication skills

Required

Hands-on 5+ years related experience working in a support organization
Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages - required
Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)
Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus
Understanding of KMS interfaces (KMIP, REST API, etc.)
Ability to work in a highly fast paced, rapid growth environment
Strong collaboration, written and communication skills

Benefits

Unlimited PTO (it's between you and your work!)
40 hours of Volunteer Time Off/year
Internet stipend
Friendly culture that brings the best out of everybody
401k
Medical, Dental, Vision, Life Insurance, Retirement Savings, Wellness Program, Short-and Long-Term Disability, Holidays, and more.

Company

Fortanix

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Fortanix is a data-first, multicloud security company that delivers data protection solutions using runtime encryption.
dateFounded in 2016
location
Mountain View, California, USA
people-size201-500 employees
web-link
https://www.fortanix.com

H1B Sponsorship

Fortanix has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (6)
2022 (10)
2020 (8)

Funding

Current Stage
Growth Stage
Total Funding
$135.25M
Key Investors
Goldman Sachs Growth EquityIntel Capital
2022-08-11Series C· $90M
2021-08-12Debt Financing· $14.25M
2019-01-30Series B· $23M

Leadership Team

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Anand Kashyap
Co-founder, CEO
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Ambuj Kumar
Co-Founder
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Recent News

Foundation Capital
Fortanix Raises $90M Series C
2025-12-16
GlobeNewswire
Fortanix Announces $8 Million Investment from Foundation Capital and NeoTribe for Runtime Encryption Technology
2025-12-15
Business Wire
Fortanix Teams with HPE and NVIDIA to Embed Confidential Computing in AI Factories
2025-12-04
Company data provided by crunchbase