Apply on Employer Site

APG Federal Credit Union · 10 hours ago

Member Service Generalist - Cecil County

Elkton, MD

Full-time

Onsite

Entry Level

$20.83/hr - $26.04/hr

1+ years exp

APG Federal Credit Union is seeking a Member Service Generalist to promote credit union products and services while developing new business. The role involves providing exceptional customer service, conducting member outreach, and facilitating loan services to meet member needs.

CreditFinanceFinancial Services

Responsibilities

Provide consistent, courteous and personal service to members

Analyze member needs, match products and services to maximize member relationships with credit union and increase member wealth

Conduct outbound calls to existing and potential members to develop loan needs and solicit new loan business

Demonstrate the use of automated services to new and existing members in order to increase the percentage of members oriented to alternative channels

Open new accounts, service existing accounts and complete transactions such as deposits, withdrawals, loan payments and check cashing for members

Review member account problems and make determinations on refunding fees and charges within authority, as warranted by the circumstances

Perform routine maintenance on deposit accounts, certificates of deposit and individual retirement accounts

Accurately perform teller transactions and balance daily activities

Verify and balance cash drawer and assist with branch and negotiable item settlement

Responsible for specific, measurable goals for shares, loans, payment protection, cross-selling and referrals based on credit union’s strategic plan

Offer products and services to our members to help them save time, make money as well as offer convenience and peace of mind

Generate business by conducting outbound calls to include system and self-generated leads

Identify and communicate to branch management, product or service related issues or improvements which could improve member service or increase revenue

Protect members and the credit union by promoting payment protection

Proactively interview members and review debt held at other financial institutions for transfer to the credit union

Build rapport, use critical thinking and credit union philosophy of "people helping people” to uncover additional lending needs through credit review

Compile necessary documentation, define requirements and determine accurate payment information for loans

Review loan denials for possible recommendation for approval

Courteously communicate denials to members and offer alternative solutions and financial education as appropriate

Evaluate branch loan pipeline and create proposals for follow up and missed opportunities

Proactively offer convenience channels to disburse loans

Maintain current member files for follow-up

Assist with membership calls as required for marketing of products, services and promotions

Generate ideas to enhance quality service, such as recommendation for workflow improvements and product innovation

Partner with branch management to support business development efforts such as open enrollments, visiting local businesses and staffing community events

Identify and communicate product or service related issues and/or improvements resulting in higher quality products or services

Maintain adherence to all credit union policies, procedures and regulatory requirements, while demonstrating professional service skills and financial integrity, as due course of business

Perform other related duties as required or directed

Must have a flexible schedule, be able to work Saturday hours and travel to other branch locations

Qualification

Sales experienceFinancial services experienceCustomer serviceCommunication skillsProblem solvingDetail orientedMulti-taskingBusiness mathHuman relationsOnline computersTeamwork

Required

High School Diploma or equivalent with additional specialized training equivalent to two years college, experience can be credited in lieu of education

One-year sales experience required

Have knowledge of financial institution products and services

Skills in communications, customer service, human relations, on-line computers and business math

Ability to work independently and as part of a team and problem solve

Must be numbers and detail oriented

Ability to multi-task

Must have a flexible schedule, be able to work Saturday hours and travel to other branch locations

Preferred

One to two years financial services experience, specifically with deposit and lending products and proficiency in interviewing loan applicants

Benefits

Medical and dental (shared expense)

Vision

401(k)

Life and disability insurance

Flexible spending account

Employee assistance program

Referral program

Educational assistance

Holidays

Annual leave

Sick leave

Company

APG Federal Credit Union

APGFCU’s roots go back to 1938 when a group of local pioneers decided to address the savings and borrowing needs of the military families at the Aberdeen Proving Grounds.

Founded in 1938

Aberdeen, Maryland, USA

201-500 employees