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John Deere · 1 month ago

Territory Customer Support Manager

Harrisburg, PA

Full-time

Hybrid

Entry, Mid Level

$92K/yr - $139K/yr

2+ years exp

John Deere is focused on addressing the challenges of a rapidly growing world by investing in their people and technology. As a Territory Customer Support Manager, you will enhance customer experience by managing product issues, supporting sales, and ensuring dealer readiness for new products.

ConstructionIndustrial ManufacturingMachinery ManufacturingManufacturing

Comp. & Benefits

No H1B

Responsibilities

Drive customer experience by triaging product issues with factories and ensuring dealers performance with problem resolution / at risk processes

Support parts & service sales

Drive dealer readiness for new product launches

Builds dealer capabilities focused on Centralized & Connected support solutions using data, digital tools, and proactive processes

Qualification

Customer support experienceFactory experienceMicrosoft Office ToolsNegotiation skillsConflict resolutionDealer/distribution knowledgeProduct knowledgeSales experienceMarketing experienceJohn Deere machinery experience

Required

Ability and willingness to travel domestically, up to 75%

2 or more years customer support and/or marketing and sales experience with customer interaction regarding products, parts, and/or service

2 or more years factory experience with design, engineering, and manufacturing, or marketing and sales with focused product-specific knowledge and dealer/customer interaction

Microsoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint)

Bachelors degree in Education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent discipline