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Community Health Systems · 1 month ago

Financial Counselor II

7900 WEST JEFFERSON BOULEVARD, FORT WAYNE, IN, 46804, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Community Health Systems is dedicated to providing top quality care to patients. The Financial Counselor II ensures accurate processing of patient accounts, including insurance verification and financial counseling, while serving as a resource for complex financial inquiries.

Health CareHospital

Responsibilities

Reviews daily admissions and missed opportunity reports to ensure payment sources are identified and financial counseling is provided

Establishes patient payment arrangements in accordance with departmental guidelines

Completes financial assistance applications accurately and guides patients through the process

Processes adjustment requests and monitors for accuracy of updates to patient accounts

Documents all account-related activities and communications in the appropriate system using standardized comment types

Responds to patient questions regarding account and insurance information and ensures timely return of calls

Monitors assigned accounts to ensure adherence to payment programs and follows up on non-compliance

Establishes and maintains communication with patients prior to visits, during hospitalization, and post-discharge to ensure account resolution and point-of-service collections

Collaborates with peers, department staff, and leaders to support positive patient experiences and address concerns

Investigates and resolves patient issues, escalating to leadership or researching additional information as needed

Performs other duties as assigned

Maintains regular and reliable attendance

Complies with all policies and standards

Qualification

Insurance verificationBilling processesFinancial assistance programsPatient accounting systemsMicrosoft OfficeCommunication skillsInterpersonal skillsProblem-solving skillsConfidentiality