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Frost · 9 hours ago

Loan Research Specialist II

San Antonio, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Frost is a leading bank in Texas with over 150 years of experience in providing exceptional banking services. They are seeking a Loan Research Specialist II who will be responsible for investigating disputes from Credit and Consumer Financial Protection Bureaus, ensuring compliance with regulations, and maintaining department procedures.

Banking

Comp. & Benefits

Responsibilities

Process loan maintenance request submitted directly or indirectly by consumers

Investigate Indirect and Direct Credit Bureau disputes. Thoroughly review entire loan history and identify/validate any transactions that would affect the customer’s reported pay status

Determine and document appropriate account maintenance and/or resolutions. Report findings back to the customer in accordance with regulations

Communicate with consumers verbally or in writing to address requests or concerns

Assist with creating, updating, and maintaining department procedures

Prepare, reconcile, and submit mortgage loan information to Accounting for reconciliation purposes

Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes