UPMC · 9 hours ago
Network Operations Center (NOC) Analyst - Associate
Freeport, PA
Full-time
Onsite
New Grad, Entry LevelUPMC is looking for a NOC (Network Operations Center) Analyst Associate to join their team. This role supports a 24x7x365 Network Operations Center responsible for monitoring, maintaining, and restoring UPMC’s enterprise data and voice networks, ensuring network uptime and performance through real-time surveillance and incident resolution.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Deliver strong customer service and communicate effectively with technical teams, vendors, and internal stakeholders
Monitor the enterprise network using tools such as Stablenet, Nokia Wavesuite/NFM-P, Splunk, and Palo Alto Panorama
Interpret and explain network topologies, hardware functions, routing behaviors, and protocol operations
Respond to alarms, outages, and abnormal network conditions following established incident response procedures
Troubleshoot network issues across switches, routers, firewalls, and related devices with a focus on immediate resolution when possible
Coordinate testing and repair of WAN circuits with telecom carriers and service providers
Create, update, and maintain technical documentation including network diagrams, procedures, and troubleshooting guidelines
Assist with installation and deployment of network equipment (switches, routers, servers, etc.) as part of projects and initiatives
Provide Level 1 support across UPMC’s network infrastructure
Maintain data center and facility wiring/fiber documentation, cross-connect details, and physical network layouts
Collaborate with team members to complete tasks and projects; adapt to changing priorities and operational needs
Uphold data confidentiality and security standards across all systems and interactions
Engage in continuous learning, training, and mentorship opportunities to expand technical skill sets and stay current with organizational technology standards
Prepare clear written and verbal communications for technical and non-technical audiences
Qualification
Required
Foundational understanding of operational support for data networks and enterprise monitoring tools
Basic experience with or exposure to logging into switches/routers and reviewing configurations
Familiarity with packet capture and analysis tools such as Wireshark or Riverbed
Working knowledge of OSI and TCP/IP models
Understanding of network protocols (TCP/UDP/SNMP/BGP/ISIS/EIGRP/OSPF)
Strong analytical skills, attention to detail, and ability to remain focused under pressure
Effective collaboration skills and the ability to work with peers, engineers, and business partners
Familiarity with the operational support of data networks and network management tools through education or practical experience
Effective in relationships with business partners, professional peers, and other team members
Familiar with various sniffer products
Analytical skills and an understanding of Data Center networking
Understanding of the TCP/IP protocol (TCP and UDP)
Preferred
CCNA or equivalent vendor certification
Prior experience working in a NOC environment
Practical hands-on experience with enterprise network platforms
Experience logging into routers/switches
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
Founded in 1893
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
Chief Executive Officer
Frederick M. Hargett
Chief Financial Officer
Recent News
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