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InComm Payments · 9 hours ago

Warehouse Operations Coordinator II

Newnan, GA

Full-time

Onsite

Entry Level

1+ years exp

InComm Payments is a pioneer in the payment technology industry, with a focus on innovation and customer satisfaction. The Warehouse Operations Coordinator II will handle administrative tasks and serve as a liaison between clients and various departments to ensure efficient operations and client satisfaction.

Financial Services

Responsibilities

Serve as contact for client and customer inquiries, orders and issue resolution through various communication channels. Ensures that all inquiries are handled and documented in a timely and professional manner

Liaison between InComm departments and 3pl client contacts or end customer. Often interfacing with all departments to ensure deliverables are being completed on time and within SLAs

Ensures Client satisfaction by preventing occurrences of nonconformities. Typically, the 1st escalation point; troubleshoots and resolves potential Client concerns, proactively identifies risk and uses the escalation protocol to communicate as required

Proactively generates continuous improvement ideas including improved efficiencies and cost savings and ensures that most efficient processes are used

This position will have a general understanding of Client requirements. Updates internal stakeholders to risk, potential opportunities, out of scope requests etc

The position will be trained in multiple areas to support redundancies are in place to service the client

This position will also be able to demonstrate knowledge of products and services provided to client and communicate as such

All other duties as assigned

Qualification

Customer service experienceAttention to detailMS Office SuiteData entry skillsMultitaskProfessional demeanorLearn systemsCommunication skillsTeamwork skillsWork independently