Black Box · 8 hours ago
Project Adminstrator
DeKalb, IL
Full-time
Onsite
Entry Level
2+ years expBlack Box is a leading technology solutions provider focused on enhancing customer relationships and IT infrastructure management. The Project Administrator role involves providing clerical and administrative support to the field service operations management team, ensuring high-quality service delivery and compliance with internal standards.
Communications InfrastructureTelecommunications
Responsibilities
Provide clerical and administrative support for field service operations management
Collect, assemble, create, disseminate, and maintain large volumes of business-related, confidential or sensitive data/information using spreadsheets, databases, technology systems and reports
Perform data management services to include, but not limited to, review and prioritize source documents/data; identify and interpret data to be entered and determine appropriate system(s); follow-up with appropriate parties to resolve questions, inconsistencies, or missing data; enter data from source documents into computer according to established format; verify accuracy of data entered by comparing with source documents/data and make necessary corrections to information entered
Execute records management activities to include, but not limited to, collect, sort, prepare and scan documents; label and enter documents into the computer system; prepare files and forward documents for recycling and/or shredding
Complete company documents and ensure compliance with regulations, standards, procedures and policies
Coordinate internal FSO projects, track deadlines, and perform follow up to ensure timely completion of assigned tasks in support of the field service operations management team
Prioritize conflicting needs; handle matters expeditiously, proactively, and follow through on projects to successful completion, often with deadline pressures
Develop relationships with key internal/external client contacts while gaining recognition as a team resource
Notify the appropriate individuals on issues of quality, confidentiality, or risk
Manage conflicting priorities - organize workflow, team with colleagues to accomplish tasks and balance workloads
Develop and demonstrate a solid working knowledge of the Company's structure, product/service lines, key personnel, policies and procedures
Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Proactively identify and remove barriers to meeting client expectations. Achieve all client satisfaction objectives and internal and external SLAs
Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery and the client experience
Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute administrative functions and company priorities
May coordinate off-site meetings; assist with schedule management; arrange appointments, travel, meetings and conference calls
Achieve performance targets established by leadership for applicable Key Performance Indicators
Perform other duties as assigned by management
Qualification
Required
High School Diploma required
2+ years of administrative, clerical or coordinator experience
Strong organizational skills and the ability to prioritize multiple competing tasks seamlessly and with excellent attention to detail
Proven ability to maintain confidentiality and manage sensitive data and information
Excellent interpersonal skills and the ability to build relationships with stakeholders, including all levels of management, staff, customers, and external partners
Ability to exercise independent problem solving and decision making with a high degree of initiative and self-coordination
Able to adapt quickly and comfortably to shifts in priorities while maintaining the highest levels of client service and responsiveness
Highly resourceful with the ability to be effective independently but also able to operate in a team environment
High level of ethics, integrity and reliability with demonstrated ability to maintain composure under pressure
Advanced computer skills in MS Office (Word, Excel, PowerPoint, Outlook), SharePoint and cloud based technology systems
Capability to develop proficiency in additional software programs such as Adobe, Visio, and others as required
Preferred
Associates Degree in Business Administration, Marketing or related
Company
Black Box
Black Box is a global leader in digital infrastructure solutions, delivering network and system integration, managed services, and technology products to Fortune 100 and top global enterprises.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2000-06-26Acquired
Leadership Team
Sanjeev Verma
President & CEO
Barry Thorpe
Partner Account Manager
Recent News
Columbus Business First
2023-10-27
Company data provided by crunchbase