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NEOGOV · 1 month ago

Bilingual Care Coordinator - Parenting in Recovery

Austin, TX

Full-time

Hybrid

Entry, Mid Level

$58K/yr - $63K/yr

2+ years exp

NEOGOV is a company focused on supporting parents experiencing substance use disorders involved with Child Protective Services. The Bilingual Care Coordinator will provide care coordination and support for families as they navigate recovery and develop parenting skills.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

From a Wraparound Model frame of reference, provides care coordination to program participates in a variety of setting including office, clients’ home, school and community. The Care Coordinator develops the child and family team in consultation with the family and the FDTC-PIR team. As a facilitator of the child and family team, the Care Coordinator assesses the family’s strengths and needs and develops an initial and then ongoing individualized plan of care that reflects the culture values and needs of the family

Coordinates regular family care coordination team meetings, collaborates with multiple community support services and authorizes services included in the plan of care

Ensures the Family’s experience, voice, access, and ownership of the plan is consistent with the wraparound model

Support FDTC-PIR participants in the context of their family team as they recover from substance use disorder and develop the skills and ability to safely parent their children

Interviews clients, collects and completes required documentation and determines eligibility for assistance based upon a variety of service regulations and procedures. Monitors and ensures contract and program compliance. This is a home-based service program and requires regular in-person contact with clients and team members

Provides basic needs counseling and problem-solving assistance and/or intense case management services for clients. Conducts assessment of client needs. Gathers family story, develop family team plan, monitors progress and follow-up. Provides social services related to crisis intervention

Coordinates with other service agencies, organizations, and vendors to provide appropriate services and information for clients as well as referrals. Serves as an advocate on behalf of client. Makes appropriate referrals to other social services. Interprets eligibility requirements, policy and procedures to clients, other agencies, vendors and governmental entities

Assists in contract development and monitoring

Plans, organizes and participates in special projects, including outreach efforts, public speaking and special activities for client. Provides education and training to clients/community

May provide short and long-term case management, crisis intervention and service coordination to ensure maximum self-sufficiency and non-institutional living. May provide short-term independent living skills assistance and training

May assist clients in obtaining vocational and employment services

Performs other job-related duties as assigned

Qualification

Wraparound Model experienceChild Welfare experienceBilingual (English/Spanish)Intensive case managementCommunity resource familiarityInterviewing techniquesAdvocacy skillsProblem-solvingLeadershipCommunication skills

Required

Bachelor's degree in one of the Social or Behavioral Sciences AND two (2) years experience in social services related work

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job

Valid Texas Driver's License

Knowledge of: Policies, practices, procedures and terminology of assigned function

Knowledge of: Federal, State and Local program laws and requirements

Knowledge of: Modern office practices, procedures and methods

Knowledge of: Computer equipment to include word processing, spreadsheets, databases and a variety of software packages

May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information

Skill in: Leadership and collaboration

Skill in: Problem-solving and decision-making

Skill in: Operating a variety of modern office equipment, including a computer

Skill in: Both verbal and written communication, including presentations

Skill in: Working with clients facing multi-systemic involvement

Skill in: Interviewing techniques

Skill in: Referring, advocating, and connecting clients with appropriate social services organizations and programs

Ability to: Deal effectively with clients experiencing crises and economic stress

Ability to: Work effectively and courteously under high-pressure circumstances

Ability to: Prepare accurate and complete records and reports

Ability to: Demonstrate consistent, sound, and mature judgment in the effective and efficient use of human and financial resources

Ability to: Work independently, Manage time well, meeting deadlines, perform multiple tasks, and organize diverse activities

Ability to: Manage time well and meet timelines

Ability to: Communicate effectively in both English and Spanish which includes reading, writing, and speaking

Ability to: Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, community outreach and other organizations, clinical and other social service providers, and the general public

Preferred

Bilingual, Fluent in English and Spanish

Five (5) years of experience in social services related work

Five (5) years of relevant wraparound/family team facilitation experience

Three (3) years of relevant child welfare experience

Experience working with non-traditional families. Must be non-judgmental and feel comfortable working the families' homes or being creative in figuring out a community place to meet and work with clients

Experience conducting home visits

Strong familiarity with community resources

Experience providing intensive case management services

Experience working 1:1 with individuals and families in crisis

Experience with MS Office, database systems, internet, email, and text messaging