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Insidesource · 16 hours ago

Desktop Support Associate

San Francisco Bay Area

Full-time

Onsite

Mid Level

$33/hr - $40/hr

3+ years exp

Insidesource is committed to fostering a culture of belonging and equity. The Desktop Support Associate will deliver comprehensive technical support for IT systems, audiovisual equipment, and mobile devices, ensuring exceptional customer service and effective troubleshooting across diverse technological environments.

ArchitectureAsset ManagementConsultingFurnitureLogisticsProcurementProject ManagementRetailVirtual WorkforceWarehousing

Responsibilities

Provide first-line technical support for desktops, laptops, peripherals, and software applications

Configure, install, and maintain audiovisual equipment including projectors, video conferencing systems, and digital signage

Support mobile devices including smartphones and tablets across various operating systems (iOS, Android)

Diagnose and resolve hardware and software issues through remote support and desk-side visits

Set up new employee workstations and perform equipment refreshes

Maintain inventory of IT assets and manage equipment lifecycle

Document technical solutions and maintain knowledge base articles

Assist with regular maintenance and software updates

Escalate complex issues to appropriate IT teams when necessary

Train users on basic hardware and software operations

Support on ad hoc project

Qualification

IT desktop supportWindows operating systemMac operating systemAV equipment troubleshootingMobile device managementNetworking conceptsIT security best practicesCustomer serviceTechnical certificationsTicketing systemsCloud applicationsRemote support toolsCommunication skillsProblem-solving abilities