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Saliense · 1 month ago

IT Service Desk Ticket System Administrator

Cheltenham, MD

Full-time

Hybrid

Mid Level

Saliense is a leading technology solutions provider specializing in Cybersecurity, Engineering, and Modernization. The IT Service Desk Ticket System Administrator is responsible for supporting client desktops and providing a range of IT Delivery and Operations Support Services to ensure effective technology use in training environments.

ComplianceConsultingCyber SecurityRisk Management

No H1B

U.S. Citizen Only

Responsibilities

Install, upgrade, and troubleshoot all hardware and software for the installed customer base

Provide on-site and remote technical support to users

Fully document support tickets on reported issues

Assist customers through the installation of applications and computer peripherals, including classroom technologies based on the standard classroom configuration

Guide users with simple, step-by-step instructions

Conduct troubleshooting when required

Test alternative pathways to resolve an issue

Maintain inventory control and asset management for all IT Assets

Create dashboards for executive reporting

Quick response to IT incidents affecting training, including classroom technologies based on the standard classroom configuration

Proactive monitoring of technology, including periodic testing of equipment

Provide a Training Response Unit (TRU) physically located in a classroom building at Glynco TDP to provide a quick response to IT issues affecting the training mission and perform proactive classroom technology checks

Qualification

Ivanti HEAT certificationIvanti Service ManagerDatabase design experienceIvanti Voice ServerIvanti Asset ManagerIvanti Change ManagerTechnical supportTroubleshootingDocumentation