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Onyx Point, LLC. · 1 month ago

System Administrator Skill Level 3

Hanover, MD

Full-time

Hybrid

Senior Level, Lead/Staff

$78K/yr - $275K/yr

15+ years exp

Onyx Point, LLC. is seeking a Level 3 System Administrator to provide support for the implementation, troubleshooting, and maintenance of IT systems. The role involves managing IT system infrastructure, providing Tier 1 and Tier 2 support, and optimizing system operations to ensure reliability and performance.

ComputerInformation TechnologySmall and Medium BusinessesSoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems

Manages IT system infrastructure and any processes related to these systems

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc

Provides Tier 1(Help Desk and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Provides support for the escalation and communication of status to agency management and internal customers

Provides support for the dispatch system and hardware problems and remains involved in the resolution process

Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance

Provide support for implementation, troubleshooting and maintenance of IT systems

Provide Tier 1(Help Desk) problem identification, diagnosis and resolution of problems

Manage the daily activities of configuration and operation of IT systems

Provide assistance to users in accessing and using IT systems

Provide Tier 1(Help Desk) and Tier 2(Escalation) problem identification, diagnosis and resolution of problems

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc

Provide support for the escalation and communication of status to agency management and internal customers

Optimize system operations and resource utilization, and perform system capacity analysis and planning

Provide in-depth experience in trouble-shooting IT systems

Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Provide support for the dispatch system and hardware problems and remains involved in the resolution process

Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Support the design of systems, mission architecture and associated hardware

Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)(U) Analyze and resolve complex problems associated with server hardware, applications and software integration

Qualification

TS/SCI Security ClearanceUNIX Operating SystemsWindows Operating SystemsIT Systems TroubleshootingNetwork ConfigurationHelp Desk SupportSystem Capacity AnalysisService Oriented Architecture

Required

AN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED)

Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required

Bachelor's degree in a technical discipline from an accredited college or university is required

Five (5) years of additional SA experience may be substituted for a bachelor's degree

Benefits

Health Coverage: Medical, dental, and vision insurance

Additional Insurance: Basic Life/AD&D, Voluntary Life/AD&D, Short and Long-Term Disability, Accident, Critical Illness, Hospitalization Indemnity, and Pet Insurance

Retirement Plan: 401(k) plan with company match

Paid Time Off: Generous PTO, paid holidays, parental leave, and more

Wellness: Access to wellness programs and mental health support

Professional Development: Opportunities for growth, including tuition reimbursement

Flexible work arrangements, including remote work options

Flexible Spending Accounts (FSAs)

Employee referral programs

Bonus opportunities

Technology allowance

A diverse, inclusive, and supportive workplace culture