Century Arms · 1 month ago
FIREARMS CUSTOMER SERVICE REPRESENTATIVE
West Palm Beach, FL, US
Full-time
Onsite
New Grad, Entry Level
$19/hr - $20/hrCentury Arms is a company specializing in firearms and related products. They are seeking a Firearms Customer Service Representative to provide a variety of customer services through inbound and outbound communication, acting as a liaison between end users and resellers while managing support requests and inquiries.
ApparelOutdoorsSporting Goods
Responsibilities
Enters Federal Firearms Licenses (FFLs) into the system
Verifies dealer licenses with EZ-Check (ATF website) all accurate information on FFL forms
Activates eligible/renewable accounts online and contact customer with login and password for website
Manages online website (process orders, check customer accounts for orders, add/delete products, customer accounts/customer login)
Facilitates helpdesk and support requests from customers
Acts as an information resource for customers, vendors and staff on product information
Handles lost and/or stolen merchandise claims for UPS, FedEx and USPS
Verifies tracking numbers for customer shipments
Processes orders via web, email, phone, mail and pooled accounts
Process ID Waivers for new customer (Non Firearms NF accounts)
Faxes, copies and prepares documents
Answers phones to handle all inquiries
Answers support desk tickets to handle all inquiries
Actively participate and support the 5S process within the work area on a daily basis
Look up parts and inventory
Create orders for replacement parts
Be able to help diagnose or solve issues a customer may be having
Create Return authorizations for product that needs to be repaired or returned
Provide updates on Return Authorizations and replacement part orders
Help support other departments with requests that tie in to our department
Identify and report on trending issues
Other duties will be assigned as required
Qualification
Required
Strong organizational skills and ability to work independently
Ability to deal with customers via emails and a high volume thru phone calls
Proficiency with Microsoft Office Suite and internet navigation
Must be able to multi-task
Excellent attention to detail
Ability to prioritize workload and handle multiple assignments in a timely manner
Ability to handle escalated phones calls and resolve issues
Preferred
Preferred Firearms Experience and/or knowledge
Company
Century Arms
Century Arms offers a wide range of ammunition, accessories, sporting apparel, and gear for consumers and the government.
Founded in 1961
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase