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Menzies Aviation · 1 month ago

Customer Service Senior Manager

Denver, CO

Full-time

Onsite

Mid, Senior Level

$105K/yr - $105K/yr

3+ years exp

Menzies Aviation is a critical partner in the global aviation industry, delivering time-critical logistics services. The Customer Service Senior Manager will oversee customer service operations, ensuring safety, resource management, operational standards, and client relations.

Air Transportation

Responsibilities

Full accountability for Health & Safety issues, operational and financial performance

Planning resource allocation in each business unit

Routine liaison with customer representatives, and with internal and external customers and agencies

Support the development of business units with accurate and timely project work

Ensuring compliance with all internal and external operational and administrative requirements

Perform as a mentor to other employees

Required to attend the mandatory training imposed by the Company and Airlines as per job role

Provide training to employees in accordance with Company and Airline standards

Qualification

Aviation industry experienceManagement experiencePassenger services successResource managementTraining employeesClient relationsMentoring

Required

Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures

Adept at leading line level managers

Previous management experience and a demonstrable track record of passenger services success

Management experience in the Airport Ground Handling business with a proven track record in managing a business unit

Must be able to pass all necessary employment testing, including background, drug, and certified copy of DMV Record in good standing

Able to stand for long periods of time at the ticket counter and gate check-in areas

Must be comfortable lifting 70lbs

Must be available and flexible to work variable shifts including weekends and holidays

Benefits

Eligible for Station Bonuses

Advancement Opportunities

Health, Dental, Vision, 401K

Life and Short-Term Disability Insurance

Paid Vacation

Paid Training

Uniform Provided

Company

Menzies Aviation

Glassdoor3.3

Menzies Aviation is a global aviation services company that provides ground handling, air cargo, and fuel services. It is a sub-organization of John Menzies.

Founded in 1995

Hounslow, Hounslow, GBR

10001+ employees