Authority Brands · 1 month ago
Director of Operations - Home Care Service
United States
Full-time
Remote
Director/ExecutiveAuthority Brands is seeking a Director of Operations for their Homewatch Caregivers affiliate. This role is critical in ensuring the smooth operation of franchise locations, focusing on standardizing practices, enhancing operational efficiency, and maintaining brand consistency.
FranchiseHome and GardenHome ServicesJanitorial Service
Responsibilities
Oversee daily operations of franchise locations to ensure compliance with brand standards and operational efficiency
Review and approve site selection for new franchise locations, ensuring they meet company criteria and market potential
Collaborate with the SVP on innovation of operational processes and systems to improve efficiency and service delivery across the franchise network
Develop and implement strategies for sales growth and profitability enhancement across all franchisees
Monitor and analyze franchise performance metrics, providing regular reports to senior management and franchisees
Mentor, train, coach, and hold Business Operations Managers accountable regarding each aspect of their job description
Train and coach Business Operations Managers on effective coaching techniques that foster owner profitability, growth, technology use, Year of the Caregiver, and care delivery and marketing aspects that affect any aspect of an owner’s business
Ensure Business Operations Managers are held accountable for each aspect of their role and the standards of the brand
Conduct financial reviews, assess KPIs, and recommend improvements to drive financial success
Facilitate network calls for franchise owners and their staff to ensure consistent service quality and operational knowledge
Act as a mediator between franchisees and the franchisor, addressing any issues or conflicts that arise
Coordinate with the marketing team to implement promotional activities and campaigns tailored to local markets
Ensure brand consistency while adapting to unique challenges and opportunities presented by local markets
Maintain Network Standard Operations Manual
Other duties as assigned
Qualification
Required
Proven experience in franchise operations, preferably in a senior management role
Strong analytical skills, including financial analysis and KPI tracking
Excellent communication and negotiation abilities
Effective judgement and decision-making capabilities
Ability to balance overarching standards with local market dynamics
Exceptional written and verbal communication skills. Detailed oriented
Problem prevention and solving skills are a must
Bachelor's degree in business administration, Operations Management, Finance or related field
Company
Authority Brands
Authority Brands supports individual franchisee growth through providing strong marketing, technology and operational support.
Founded in 2017
501-1000 employees
H1B Sponsorship
Authority Brands has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BCI
2022-09-20Private Equity
2018-09-24Acquired
Leadership Team
Jay Caiafa
Chief Executive Officer
Recent News
2025-12-15
2025-12-08
2025-11-19
Company data provided by crunchbase