Chase · 1 month ago
Client Service Account Manager - Vice President
10 S Dearborn St, Chicago, IL, 60603, US
Full-time
Onsite
Mid, Senior Level
$96K/yr - $153K/yr
7+ years expChase is a leading global financial services firm, and they are seeking a Vice President in Client Service to manage a portfolio of large, global and technically complex clients within Global Corporate Banking. The role involves resolving client requests, enhancing operations, and identifying product/service gaps while ensuring exceptional client service and supporting the firm's strategic objectives.
BankingFinancial Services
Responsibilities
Act as a key advisor and proactive partner to clients, providing consultation on decision-making and reaching out to assess progress and potential service impacts to ensure world-class service
Serve as the central point of resolution and escalation for client service issues, liaising with internal bank partners to manage and resolve effectively
Analyze complex data and situations to identify trends, opportunities, and product/service gaps, leveraging Treasury Services product capabilities to develop innovative solutions
Establish and maintain productive relationships with internal stakeholders, utilizing influence and communication skills to drive mutually beneficial outcomes
Support the development and implementation of strategic operational plans, ensuring compliance with risk policies and educating clients on legal and regulatory changes
Participate in the end-to-end change management process, including strategic communications and impact mitigation, to ensure successful implementations
Qualification
Required
Minimum of 7 years of relevant industry and/or client service experience
Advanced understanding of Domestic and International Treasury Services; inclusive of knowledge of financial exposure/operational risk related to TS transactions
Technical knowledge/comprehension to recommend value-added solutions for clients and partners
Knowledge of modern/high volume payment APIs, File based transmissions, SWIFT and Host to Host
Strong project management skills, including the ability to plan, execute, and oversee multiple implementation projects from end-to-end
Excellent communication, collaboration, presentation, negotiation and consultative skills
Manages time effectively in a fast paced environment, demonstrating ability to balance competing priorities and deliver on commitments
Works independently with limited supervision
Ability to resolve complex issues, engage appropriate business and external partners and influence at all levels
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
Financial IT
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