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Prescott's, Inc · 2 hours ago

Field Service Technician

Syracuse, NY

Full-time

Onsite

Entry, Mid Level

$65K/yr - $75K/yr

1+ years exp

Prescott's, Inc is a leading medical device services company specializing in the distribution and expert refurbishment of essential medical equipment. The Field Service Technician will provide expert technical support for a wide range of industrial washing, sterilization, and surgical equipment, ensuring that critical medical devices perform safely and efficiently.

Health CareMedicalMedical Device

Responsibilities

Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components

Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others

Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables

Conduct installations and equipment modifications as required

Maintain accurate service documentation, reports, and inventory records in accordance with company standards

Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues

Plan and manage service schedules to ensure timely response and completion of all assignments

Maintain professional, courteous communication with customers, contractors, and colleagues

Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment

Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions

Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion

Manage personal tools, parts, and inventory efficiently to support field operations

Ensure compliance with company safety policies and all customer site protocols

Qualification

Mechanical troubleshootingElectrical troubleshootingField service experienceRepairMaintenanceCustomer serviceWindows software proficiencyCommunication skillsProblem-solving skillsOrganizational skills

Required

High school diploma or equivalent required

Valid driver's license and clean driving record required

1–3 years of related field service or technical maintenance experience; or 3–5 years of hands-on experience without formal training

Strong technical, troubleshooting, and mechanical aptitude

Working knowledge of electrical, plumbing, and mechanical systems

Excellent organization, communication, and problem-solving skills

Proficiency with computers and Windows-based software applications

Ability to lift up to 50 lbs. and perform physical work (standing, bending, climbing)

Willingness to travel frequently (60–90%) to customer sites, which may include hospitals, operating rooms, laboratories, research facilities, and universities up to 3 hours away

Flexibility to accommodate customer schedules and respond to emergency service calls as needed