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RXO, Inc. · 5 hours ago

Customer Service Representative

West Columbia, SC

Full-time

Onsite

Entry Level

1+ years exp

RXO, Inc. is a leading provider of transportation solutions, revolutionizing the industry with cutting-edge technology. As a Customer Service Representative, you will ensure outstanding service by assisting customers and business partners, handling complaints, and monitoring delivery routes.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Assist customers and business partners via telephone and email

Handle customer complaints in a calm, professional manner

Diagnose, assess, and resolve problems or issues

Monitor progress of delivery routes

Scan haul-away pods and verify stamps

Process changes or cancellations to delivery orders

Qualification

Microsoft OfficeCustomer service skillsMultitaskingProblem resolutionOrganizational skills

Required

Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint

Preferred

High school diploma or equivalent

1-year related experience preferably within a call center environment

Strong customer service skills and the ability to satisfactorily resolve issues

Solid ability to multitask with exceptional organizational skills

Ability to thrive under pressure while delivering solutions that exceed customer expectations

Benefits

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Pre-tax accounts to help streamline eligible expenses

Company-paid disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development Programs

Paid time off, company holidays, and volunteer days

Company

RXO, Inc.

RXO is an asset-light transportation provider that uses a best-in-class combination of scale, technology and third-party capacity to move freight for our customers.

Founded in 2022

Charlotte, North Carolina, USA

5001-10000 employees