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United Urology Group · 9 hours ago

Front Desk Receptionist

Baltimore, MD

Full-time

Onsite

Entry Level

$18/hr - $20/hr

2+ years exp

United Urology Group is dedicated to providing exceptional urologic care with a focus on compassion and teamwork. The Front Desk Receptionist plays a crucial role in delivering superb customer service to patients and staff, managing appointments, and ensuring accurate patient information is maintained.

Health CareHealth DiagnosticsOncologyWellness

Responsibilities

To create a positive and professional first impression of the practice and to show the patients a 'we care' attitude

Schedule appointments and assist with scheduling any additional testing directed by the physician

Ensure all required patient paperwork is compiled for that day’s appointments

Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management

Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR

Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise

Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management

Reconcile payment batches at the end of every day and turn them in to the Site Manager

Schedule follow-up procedures and coordinate any local ASC cases

Assist patients with the completion of the Phreesia registration system

As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region

Qualification

Customer serviceMedical terminologyComputer software skillsAttention to detailCommunication skillsMultitaskingTyping speedCompassionate attitudeProblem-solving